SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What we’re looking for

Our growth team is committed to creating visually stunning and engaging designs that boost user engagement, product adoption, expansion, and conversion rates. We are looking for a skilled Product Designer with strong UX and Visual design skills to join our vibrant team. 

As a Senior Product Designer responsible for driving growth metrics, you will have a strong interest in data and a passion for developing customer-centric products that captivate and delight users. This role provides a unique opportunity to apply your visual design skills and strategic thinking in a practical setting. You will play a crucial role on the growth design team, focusing on running experiments across our product to drive growth metrics such as retention, expansion, and acquisition. This position is based in our Costa Rica office.

What you’ll be working on

• Bring a user-centered design approach to our highly collaborative Growth team.
• Rapidly iterate, concept, and prototype user experiences that balance design solutions with user needs.
• Use both qualitative and quantitative data to develop insights and create designs that drive results.
• Encourage a culture of feedback, fostering growth for yourself and others on the team.
• Design and refine solutions using Figma, remaining flexible and adaptive to new information.
• Independently own and execute design projects with high autonomy.
• Create high-fidelity mockups and UI components aligned with brand and product vision.

We’d love to hear from people with

• 8+ years of experience in Product/UX Design, with at least 3+ years in a growth design role.
• A passion for product-led growth and an interest in feedback tools.
• An understanding of psychology of purchasing behavior and upgrades, and design's role in driving behavior and business goals.
• Experience collaborating with cross-functional teams, facilitating experience discussions, and using research insights to inform decisions.
• Experience in data-driven design, guiding teams through experiments to validate ideas.
• Deep understanding of customer motivations and ability to guide teams in designing experiments that effectively validate hypotheses and improve product outcomes.
• Previous experience working in remote or distributed teams.
• Proficiency in Figma (or similar tools) and experience working with design systems.
• A portfolio showcasing impactful customer experiences and measurable results.

This opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.