About the Opportunity

In today's digital-first world, content is the customer experience. As an individual or business, you interact through content, differentiate using content, and achieve your goals with content. Content is what powers every single experience throughout our day.
The User Experience team empowers builders to compose awesome content experiences through platform collaboration using a diverse range of products tailored to their needs.

As a Senior Product Designer - AI Experimentation (f/m/d), you will work with a cross-functional team to discover, define and deliver experiences that empower development teams to efficiently collaborate, build fast and release safely.

If you combine a passion for problem-solving and systems design with solid interaction and UI design skills, this role may be a good fit. You should be keen to facilitate user research studies and team workshops and have experience working with design systems. You’ll join a design guild of passionate design generalists who enjoy continuous learning, and the opportunity to impact the product and the organisation in a meaningful way.

What to expect? 

You’ll be a key player in your cross-functional product development team and contribute to initiatives to make your product team and the design guild more successful. 

• Deeply understand user needs, cultivating empathy across stakeholders and collaborators to ensure user-centred outcomes.
• Lead and facilitate discovery workshops, fostering creativity, alignment, and AI-driven ideation within the team. 
• Explore solutions from multiple perspectives, championing the user’s voice throughout the process.
• Deliver high-quality artefacts such as user journeys, concept maps, UI mockups, and prototypes.
• Shape team goals and success metrics that align with business objectives and deliver measurable impact.
• Contribute to the definition of stories and requirements, ensuring clarity and shared understanding.
• Represent your team’s work effectively, whether through presentations to business stakeholders or collaborative discussions.
• Run experiments and user testing and improve the user experience through iteration, exploring innovative solutions that push the boundaries of our user experience.
• Collaborate with Product Designers across the organization to raise the quality bar and evolve our craft.
• Experience designing Generative AI solutions is an important plus.

What you need to be successful

• Minimum 5 years of experience.
• Self-starter and organized. Showcasing a proactive attitude.
• Open to trade-offs and negotiation.
• Comfortable navigating ambiguity and capable of adding clarity to the table.
• Strong conceptual skills to design for complex scenarios.
• Strong communicator and user advocate.
• Comfortable communicating with company leadership.
• Experience working with design systems and solid knowledge of interaction patterns.
• Experience with user research and testing.
• Experience in meeting and workshop facilitation.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-Hybrid #LI-AT1

Who are we?

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at security-esk@contentful.com with any information you may have.

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