Ready to be a Titan?

ServiceTitan’s Senior Specialist AI and Martech is a remote role that serves as the creator and builder of AI software solutions for the Marketing team. This future Titan will be a key resource in helping build out solutions that combine AI with marketing and sales technology in order to deliver enhanced marketing capabilities to the Marketing org resulting in higher efficiency and effectiveness of marketing programs. We are looking for a candidate who has experience with and an obsession for all things Martech, as well as excellent communication skills and a knack for communicating complex topics clearly and effectively.

What you'll do:

• Build the marketing AI operations program from the ground up.

• Develop a strategic roadmap for AI integration within the marketing department.

• Identify all areas of marketing where efficiency and effectiveness can be improved via AI tools.

• Prioritize across all AI opportunities within marketing and manage the build out of AI tools and workflows across all teams within marketing.

• Run build vs buy analysis for AI tools to be used within marketing

• Hands on development and roll out of AI applications within the marketing team

• Stay at the forefront of AI trends and capabilities and ensure the most impactful use cases are being operationalized within the marketing organization

What you'll bring:

• 5-8  years of experience in design, creation, implementation and maintenance of technical items such as: web eventing and martech instrumentation, martech platform and API integration, process automation, attending to data deliverability issues, implementing high-fidelity and responsive HTML experiences, and troubleshooting third-party integrations and synchronization events.

• A solid background in demand generation or marketing operations, with demonstrated expertise in analytics, digital experience, and Customer Data Platform (CDP) technologies

• Proficiency leveraging SQL, python, JavaScript and similar languages and technology to drive automation, access APIs, and build lightweight data products.

• Bachelor's Degree. 

• Exemplary verbal and written communication skills to facilitate daily interaction with customers.

• Ability to understand and display empathy for customers.

• Ability to build strong relationships internally and externally, and work effectively cross-functionally.

• Results-driven, detail-oriented, and an organized self-starter.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.