Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

At Charlie Health, we are passionate about transforming the mental healthcare system, and our tech team is at the heart of building solutions that can change lives. We are looking for an experienced Machine Learning Engineer who is excited about operationalizing ML models that power meaningful outcomes for patients. You will play a key role in scaling our data science efforts and ensuring the infrastructure supports our production systems efficiently.

Responsibilities

• Operationalization and Scalability of ML models: Design and implement strategies for deploying and scaling machine learning models in a production environment.
• Model Deployment: Work closely with data scientists and engineers to deploy machine learning models into production systems, ensuring models are stable and performant.
• Model and Software Development: Build and deploy APIs for machine learning models, ensuring seamless integration with production systems. Develop internal ML tools to streamline model lifecycle management.
• Automation: Automate data pipelines, model training processes, and monitoring tasks to optimize operational efficiency and reduce manual intervention.
• Infrastructure Management: Maintain and optimize the infrastructure (cloud, servers, containers) that supports the deployment and execution of machine learning models, ensuring reliability and scalability.
• Model Monitoring: Continuously monitor models in production to detect performance drift, identify bugs, and trigger necessary updates.

Requirements

• 3+ years of experience in machine learning engineering or MLOps
• Proven experience deploying machine learning models to production environments and managing model lifecycle.
• Software engineering skills with experience in Python and machine learning frameworks such as TensorFlow, PyTorch, or Scikit-learn.
• Experience setting up and managing infrastructure for machine learning models, including managing servers, cloud resources, and containers
• Experience automating machine learning workflows and pipelines (e.g., data preprocessing, model training, model deployment, monitoring).
• Solid understanding of statistical methods and principles
• Proficiency in Python and relevant data science libraries  (e.g., scikit-learn, TensorFlow, PyTorch)
• Excellent communication and collaboration skills to bridge the gap between technical and business needs
• Stakeholder management skills to effectively identify, calculate, and communicate the value of data science initiatives
• Strong work ethic, self-motivation, and a passion for making a positive impact
• Please note that this position is located in New York, NY and is expected to adhere to a 4-day in-office hybrid work schedule. Candidates must be located within 75 minutes' commuting distance of the NYC office. #LI-Hybrid

Preferred Qualifications

• Experience working in a high growth, scaling environment
• Healthcare or software industry experience 
• MS or Phd degree in Computer Science, Machine Learning, Data Mining, Statistics, or related technical field

Charlie Health does not provide visa sponsorship.

Benefits 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target cash compensation for this role will be between $165,000 and $230,000 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

• Connection
• Care deeply
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
• Inspire hope
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence
• Stay curious
• We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
• Heed the evidence
• Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment
• Act with urgency
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Don’t give up
• Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.