Role Overview This role is part of External Operations and reports into the Director of External Operations. Mytra’s External Operations team is looking for foundational members to lead system deployments and beyond while helping establish processes to scale fast and ensure quality for our customers. Our team’s mission is to own system deployments for Mytra customers and create enthusiastic users of our systems. The External Operations organization is the connective tissue between internal Mytra functions and the end user. We make sure the product is correctly commissioned at our customer sites and the end users not only know how to use the system, but are using it in the best possible way to reap the most benefit for their organization. As a Sr. Field Sustaining Engineer you’ll collaborate closely with solutions, design, engineering and internal operations teams, as well as, engage external vendors and customers on a regular basis.
Example Projects
Lead warehouse automation deployments from beginning to end, supporting solutions and design teams in pre-contract interactions to final post-commissioning handoff and maintenance/support standup
Manage metrics and reporting for customer implementations flagging issues and opportunities to optimize
Leverage experience and best practices to support creation of a deployment playbook to facilitate future customer implementations
Lead continuous improvement initiatives - develop processes and benchmarking strategies for tracking and implementing change
Support relationship and stakeholder management across vendors and customers
Work cross-functionally to leverage external resources to meet our goals and support customer KPIs
Train a small team in your craft to support parallel deployments
The Ideal Candidate
You have relevant education - ideally BS and/or MS in Industrial Engineering, Engineering, Mechanical Engineering, Manufacturing, Manufacturing Engineering
You’ve led multiple warehouse automation projects in the past, ideally across various applications (companies, industries. use cases etc.)
You have experience building and managing timelines and corresponding budgets
You are excited to take on new challenges, learn quickly then teach others
You take initiative and have keen attention to detail, organization and time management skills
You are a strong communicator and are able to have crucial conversations as needed internal and external to the organization to get things done
You’re comfortable managing technical and business stakeholders alike
You are excited about working on a growing team, building together, and shaping the future of the company
Uncertainty isn’t scary, and you’re willing to realize mistakes and pivot
Openness, inquisitiveness, and constant ambition are important values
Travel Requirements
Travel required. Percentage will vary throughout the year and correspond to key phases in deployment and customer engagements at HQ or at customer sites across the US.
A Final Note
You’re encouraged to apply even if you can’t take on every example project in its totality. We work closely and collaboratively at Mytra - No one takes on projects alone. We seek people who are eager to work together, learn new things, and bring unique perspectives.
About Mytra We’re creating an entirely new way to solve the most ubiquitous problem in industry - moving and storing material. We’re applying robotics and distributed software to create a new class of product for this $1T market. We’re focused on the supply chain industry first. The industry is in a massive bind with the continued growth of e-commerce, sharp rise in costs, and supply chain disruptions. What has been a “sleepy” industry for decades is now at the epicenter of sustaining the global economy.
