We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

YOUR FUTURE ROLE
 
We are looking for a passionate and communicative service consultant who enjoy working in a team. In this role, you will experience a variety of tasks combined with a broad spectrum of expertise. As a service consultant in our team, you can combine very different activities:

• You deliver and support customers in their complex technical challenges with detailed data and factual analysis (onsite and remote)
• You can use your expertise to help colleagues in the regions to answer questions about our services, tools and data analytics
• You design and develop intelligent tools and machines for our customer services using the latest technologies

We offer an environment for your professional career that encourages original thinking, rewards initiative and recognizes outstanding achievements. You will be part of a team with a wealth of expertise coupled with innovative methods. Every day, you work with our experts to expand our customer data platform and become part of a world-leading network of data scientists and senior topic experts working closely with SAP product engineering.

YOUR PROFILE 

CUSTOMER FACING SKILLS are based on at least several years of professional experience in:

• Ability to present complex information in a clear and precise manner, with non-technical audience
• Excellent Presentation skills – ability to create professional presentations, handle proper setup of location, use technical/ visual aid, have adequate body language and vocabulary, proactively engage with the customer and handle questions
• Ability to capture customer requirements and translate them into software specifications

SERVICE CONSULTING and DEVELOPMENT SKILLS are based on at least several years of professional experience in:

• Experience with SAP solutions like S/4 HANA, Business Technology Platform, Business AI scenarios, and Joule
• It would be advantageous if you also have experience in SAP cloud solutions like for HXM, ISBN, SCM or CX
• Experience with Application Lifecycle Management tooling like SAP Solution Manager, SAP Focused Run, or SAP Cloud Application Lifecycle Manager
• Knowledge of Service Delivery, e.g. Enterprise Support, Preferred Success of Premium Engagement
• Programming: SQL, ABAP, JAVA, Python or other languages

PERSONAL SKILLS

• Fluent in English is mandatory and in German is desirable
• Master or Bachelor degree or equivalent (Mathematics, Natural Science, Engineering, Computer Science, Informatics)
• Strong troubleshooting and problem-solving skills. 
• Integrity, excellent team player, self-motivated, passionate and drive for long-term commitment
• Ability to work well in a multicultural and multinational environment

ABOUT THE TEAM 
 
Our team is part of the Essential Adoption Services organization. Our overall mission is to build and deliver a scalable experience for our customers powered by insights and embedded automation. Data science, automation in line with the latest technologies such as cloud solutions, is the focus of our team. Our intelligent tools use artificial intelligence, machine learning, and state-of-the-art data analytics to create standards for predictive and results-oriented services. We already use the fully automated tools for more than 125.000 customer systems.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 404537  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 50%  | Career Status: Professional  | Employment Type: Regular Full Time or Part Time