Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

DESCRIPTION
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are seeking a motivated Senior Manager, AI Application Development to lead a dynamic engineering team focused on integrating AI-driven automation using LLMs and enterprise AI APIs into our RCM (Revenue Cycle Management) products. This role emphasizes AI-enabled software development, requiring expertise in cloud-native architectures, API engineering, and Python-based AI integrations.

THE OPPORTUNITY
In athenaCollector, we build technology solutions that automate RCM workflows—managing claims, billing, and payment processes for healthcare practices. Now, we’re extending these capabilities with AI-powered workflows, leveraging existing LLM APIs (e.g., OpenAI, Azure OpenAI) to automate and optimize RCM processes. This role focuses on seamlessly integrating AI models into enterprise applications, ensuring high reliability, security, and scalability.

THE TEAM
The athenaCollector product is a vital component of the athenaOne platform, processing billions in client revenue annually. As the Senior Manager for AI Application Development, you’ll guide an engineering team specializing in AI-enabled business automation. Our environment values transparency, continuous learning, and a fail-fast mindset—your leadership ensures we consistently deliver cutting-edge capabilities to our healthcare customers.

RESPONSIBILITIES
1. Technical Oversight

• Drive the strategic vision and execution of AI-powered applications, ensuring effective integration of LLM APIs to automate and optimize RCM workflows.
• Ensure technical design specifications align with business objectives, prioritizing reliability, performance, and security.
• Own the AI orchestration layer, ensuring efficient implementation and optimization of AI-powered automation for business workflows.
• Review technical deliverables (e.g., code, documentation) to confirm compliance with coding standards, security protocols, and best practices.

2. Contributions to the Team

• Lead or participate in Agile ceremonies (stand-ups, sprint planning, retros) to foster accountability and ensure timely, high-quality deliverables.
• Drive AI adoption by integrating LLM-based services into existing enterprise APIs and microservices.
• Champion continuous improvement initiatives, setting clear goals and measures of success for the team.
• Help allocate work and remove impediments, ensuring commitments are met on time and with the desired level of quality.

3. Cross-Functional Coordination and Communication

• Collaborate across Technology and Product teams to align AI priorities with broader organizational goals.
• Work closely with product managers, UX teams, analytics, and other stakeholders to develop AI-powered automation solutions that improve user experience and efficiency.
• Establish strong partnerships with external teams (data science, security, compliance) to ensure transparency and unified project efforts.
• Clearly communicate technical roadmaps, project progress, and risk mitigation strategies to diverse audiences, including senior leadership.

4. Mentorship and Team Development

• Provide guidance and coaching to team members, helping them refine skills in AI-powered application development and API engineering.
• Offer regular feedback, performance reviews, and career development support to ensure ongoing growth and engagement.
• Cultivate a culture of innovation, continuous learning, and shared ownership within the engineering organization.

EDUCATION, EXPERIENCE, & SKILLS REQUIRED

• 10 years of experience in software development roles, including 6–8 years in managerial/leadership capacities.
• Experience in Python programming and data processing.
• Exposure in GenAI, AgenticAI, or similar AI tools.
• Hands-on solution delivery experience of integrating LLM APIs (e.g., OpenAI, Anthropic) into real-world applications.
• Proficiency in microservices, event-driven architectures, and scalable API development.
• Experience with cloud-native AI deployment.
• Knowledge of SQL and other database technologies.
• Experience working in HIPAA-compliant or regulated environments is a plus.
• Strong stakeholder management, capable of translating technical AI concepts into actionable business strategies.
• Proven track record of building and scaling high-performing engineering teams.
• Excellent communication, collaboration, and interpersonal skills.
• Demonstrated expertise in risk management and project planning for complex initiatives.

BEHAVIORS & ABILITIES REQUIRED

• Ability to foster innovation and collaboration within a cross-functional environment
• Capability to make decisions independently, driving toward the right solution
• Finds creative ways to execute even with limited historical context or known path forward
• Consistent track record of achieving results, even under tough circumstances
• Adept at cultivating a culture of continuous improvement, driving Agile best practices, and scaling engineering processes.
• Skilled in talent retention and team development, ensuring engineers have the support and mentorship they need.
• Strong analytical and strategic thinking skills to align AI initiatives with broader organizational goals.
• Excellent stakeholder management—capable of communicating technical strategies and project updates to both technical and non-technical audiences.

JOIN US

If you have a passion for AI-driven automation, enjoy working with LLM-based integrations, and are ready to transform how healthcare providers handle RCM workflows, we’d love to hear from you. Help us shape the next generation of AI-infused athenaCollector solutions, ensuring a simpler, more efficient billing journey for medical practices and their patients.

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 
 
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.   

What can we do for you? 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.  

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. 

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.

https://www.athenahealth.com/careers/equal-opportunity