Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the Team:

As a User Centric Analytics (UCA) team member, your role involves understanding, analyzing, and predicting user (passengers, drivers, and merchants) behavior. This knowledge is critical in driving user engagement strategies, enhancing user experience, and contributing to overall business growth.

Your skills in machine learning/AI algorithms skills, programming proficiency, mathematical modeling, and statistical analysis are invaluable. They enable us to make data-driven decisions and bridge the gap between data science solutions and business decisions in the ride-hailing industry.

Get To Know The Role:

The main responsibilities for this role are building and improving user-level prediction models such as user lifetime value (LTV) prediction, user propensity prediction, etc. As a data scientist focusing on user-level prediction models, your role will be crucial in optimizing user engagement and retention, which are key strategies for business growth and profitability.

The critical task you will perform:

• Develop and implement predictive models to understand and forecast user behavior and engagement. This involves using various machine learning/AI and statistical modeling techniques.

• Analyze and interpret massive datasets of transactional, behavioral, and millions of interactions of our users on our platform to understand users' behavior and trends that can inform business strategies.

• Continually improve user-level models through iterative enhancements, ensuring they remain effective and relevant.

• Ensure the scalability of models to handle larger datasets or more features. This involves optimizing the computational efficiency of the models and deploying them in a scalable manner.

• Collaborate cross-functionally with software engineers, product managers, marketing, and country teams to translate business needs into data solutions.

Qualifications

What Essentials Skills you will need:

• Degree in Computer Science, Software Engineering, Mathematics, Physics, or related fields.
• 3+ years in large-scale Machine Learning systems.
• Familiarity with managing and automating machine learning models.
• Proficiency in Tensorflow, PyTorch, and Python.
• Experience with frameworks such as Spark.
• Ability to thrive in a dynamic, fast-paced work environment, managing multiple priorities simultaneously.

Preferred To Have:

• Knowledge in algorithms and data structures.
• Experience in building large-scale prediction/forecasting models and user-centric models.
• Experience in applying CI/CD principles to data science projects.
• Experience with fine-tuning LLM and building LLM-based use cases.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.