Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

Working in Product Development at Wolt

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. 

The behind the scenes of Wolt is run by an awesome bunch of over 700+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 60  cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

The Business Operations Team at Wolt focuses on solving country- and region-specific marketplace challenges and is tasked with growing revenue and profitability. To do this, the team works to understand the underlying drivers of growth at the market level and identifies the best opportunities to have an impact.

We take on a diverse set of challenging questions in the geospatial, logistics, and economics spaces, focused on helping balance Wolt's multi-sided marketplace across an ecosystem of courier partners, customers, and merchant partners to achieve our topline and bottomline plans. Our work sees us optimizing the experience of our customers, contributing to providing growing income opportunities for our courier partners and merchants, and driving growth, efficiency, and profitability for Wolt overall.

We work with operations teams across 30 markets globally. Our core work covers customer retention, the economic efficiency of all our markets, and geospatial analysis - but our scope frequently expands to tackle issues beyond these topics.

The role:

In this role, you will work closely with the regional leadership team, partnering with our General Managers and heads of operations and marketing in multiple markets.

This isn’t a normal Data Science role. You’ll combine strong technical skills and business acumen to partner with our regional leadership team. You will be the regional expert on connecting the dots across the business to help optimize our multi-sided marketplace. You will provide strategic advice and thought leadership on business-critical issues through rigorous analysis paired with structured, big-picture thinking.

Day-to-day activities:

• Running data-driven research to uncover new insights and opportunities to help drive growth in the regions and fast track our operational strategy.
• Working with Country GMs and Heads of Marketing and Operations to size and prioritize initiatives.
• Some traveling to the local markets is expected.

📍This role can be based in one of our tech hubs in Helsinki, Berlin, or Stockholm. Read more about our hybrid and remote setup here. If you live outside of these countries - don't worry! We provide relocation support to help you make your way to Finland, Germany, or Sweden.

Qualifications

You’re not the typical Data Scientist. You have a passion for understanding the details behind the numbers and finding opportunities that really help the business hit its goals rather than building perfect models. 

You understand how to balance rigor with speed and can help your business stakeholders navigate those tradeoffs as well.

• 4-5 years of experience in data analytics, consulting, or a related quantitative role.
• Ability to delve into ambiguous problems for “treasure-hunting” with data and find creative new ways to think about our business.
• Determination to initiate and lead/own strategic projects to completion in a scrappy environment with a cross-functional team.
• Innate curiosity to understand how things work and a first-principles approach to problem-solving.
• Proficiency in at least one programming language, preferably Python.
• Ability to support & influence senior leadership in making critical decisions.

Additional Information

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

For any further questions about the position, you can turn to Product+ Talent Acquisition Lead - Marta Palac (marta.palac@wolt.com).