About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Role Description & Mission:

This position is focused on driving innovation in the core business, including but not limited to, predicting operations performance, short-term forecasting, improving dispatching efficacy, simulation and analyzing data from our network of roadside assistance service providers and extensive call-center operations. An ideal candidate would assist stakeholders in understanding and making use of insights gained from statistical analyses and building predictive models. The platform machine learning team is a highly collaborative cross-functional team with Machine Learning engineers, data scientists, software engineers and product management, working together to power the next wave of ML-driven platform enhancements.

Key Outcomes:

• Participate in end-to-end data science projects from problem definition and data exploration to result validation and working with engineers to put models in production.
• Communicate research results effectively in written and spoken forms to various audiences including product management, engineering and executives.
• Research and experiment with Agero's extensive datasets to gain new insights and drive innovation.

Possible Projects (within the first 6-12 months):

• Conduct analysis to help optimize the performance of our dispatching operations.
• Predictive modeling of job performance indicators to help improve customer satisfaction.
• Spatial analysis of our service jobs, leveraging weather and other real-time information to assist our operations.
• Develop ETA prediction models, employing data fusion techniques to improve accuracy.

Skills, Education & Experience:

Education/Experience: This position requires 5+ years of equivalent experience. This experience could come from several paths: e.g., a Ph.D. in a technical field (physical science, engineering, mathematics, computer science, operations research, management science), or a Master’s degree in a technical field and 3+ years relevant experience, or a Bachelor’s degree in a technical field and 5+ years relevant experience.

Skills:

• Statistics and data exploration, knowledge of EDA best practices
• Advanced SQL experience, experience with Snowflake a plus
• Experience with A/B testing: designing, sizing and post-analysis
• Machine Learning with tabular data: knowledge of modeling with tree-based models like XGBoost
• Strong analytical coding skills in Python, proficient with Python data stack (Pandas, Numpy, Scipy, Matplotlib, PyTorch)
• Good communication skills both in written (technical documents, Python notebooks) and spoken (meetings, presentations) forms
• Willing and able to learn and meet business needs, understanding the underlying context
• Independent, self-organizing, and able to prioritize multiple complex assignments

Nice to Haves:

• Experience running jobs on Airflow or similar orchestrators
• Experience with cloud computing (ideally AWS)
• Experience with forecasting methods and libraries (e.g., Prophet)
• Experience with PyMC3 or PyStan is a plus
• Experience with Geospatial data is a plus

Requirement: Final Interview will be onsite in our Medford, MA office. Must be willing to travel

Hiring In:

• United States:  AZ, FL, GA, IL, KY, MA, MI, NC, NH, NM, TN, VA, CA
• Canada: Province of Ontario
• #LI-REMOTE

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being: 

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.

• Family Support: Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.