Description

Do you love working with customers to help them achieve business goals and drive product value?

Do you have experience working with a highly technical product or a developer audience?

Do you love working at fast-paced, well-funded startups, for which your efforts have measurable impacts?

If you answered ‘YES’ to these three questions - let’s talk about Qodo. 

Qodo is looking for a Customer Success Manager to help our customers grow with our platform and transform the way businesses ensure code quality in AI development. 

As a Senior Customer Success Manager, you will be a member of our Go-To-Market team and help shape our long-term processes and strategy. Your goals will be to help drive retention and growth for a book of accounts while acting as their internal voice of the customer at Qodo to ensure they have everything they need to be successful with our platform.

Responsibilities:

  • Own strategic customer relationships, ensuring successful deployment, strong adoption, and long-term value.
  • Act as a trusted advisor to senior stakeholders, coordinating across Qodo teams to deliver a unified customer experience.
  • Drive retention and expansion by identifying growth opportunities and influencing renewals in partnership with Sales and SEs.
  • Lead key initiatives to scale customer success programs, improve processes, and enhance customer health insights.
  • Represent the voice of the customer to Product & Engineering, shaping roadmap priorities based on real-world needs.
  • Manage escalations and critical issues with urgency and clarity, preserving trust and minimizing churn risk.

Requirements

  • 5+ years experience in Customer Success or another related customer-facing function
  • Ability to learn and master a highly technical product and advise executive sponsors and key customer stakeholders. Previous experience working with Developer or Engineering focused products is a major plus
  • Excellent communication skills and high emotional intelligence
  • Collaborative in working with other teams and willing to come up with creative solutions when facing a new challenge
  • Embodies a "customer-first" attitude and always aiming to deliver the best customer experience possible
  • Data-driven, organized, and able to appropriately prioritize many ongoing project

About the team

None

Location

Tel Aviv-Yafo, Tel Aviv District, IL

Job Overview
Job Posted:
1 week ago
Job Expires:
Job Type
Full Time

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