Role & responsibilities

Assessing the customer infrastructure / apps / business process to identify the gaps and

prepare process improvement plans and automation solutions

Develop and maintain reusable repository of automation scripts and workflows using

scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g.,

ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).

Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent

automation, predictive analytics, self-healing systems, AI Agents & Copilots

Develop and train machine learning models for tasks such as anomaly detection,

predictive maintenance, and capacity planning in IT environments.

Work with large datasets of IT operational data, performing data cleaning, feature

engineering, and data analysis to improve model accuracy and performance.

Collaborate with IT operations teams to identify automation opportunities and prioritize

projects based on business impact.

Contribute to the development of internal automation tools and frameworks.

Contribute to AI/Gen AI Microapps development in external OEM Marketplace

(ServiceNOW,GCP,Azure,AWS)

Deliver continuous service improvements by proactively identify opportunities for

improvements to the implemented processes

Proficient in developing AI/Gen AI point solutions to meet the business needs

Troubleshoot and resolve issues related to automation systems and AI models.

Document automation processes, code, and models clearly and concisely.

Evaluate variety of open source & OEM technologies and tools for the best solution

Provide subject matter expertise on process and its implementation on the platform

Actively contributes to the results of a team and works towards achieving team goals and

objectives

Undertake designated skill/knowledge development of the organization including training

of next level team members