Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:
- Lead, manage, recruit, and develop the local search operation team, enabling them to reach their full potential and uphold high standards and quality of work.
- Continuously evaluate outcomes, manage performance, establish and optimize workflows and standard operating procedures (SOPs), analyze reports, and optimize quality processes to ensure productivity, quality, and efficiency goals are achieved.
- Guide the team in localizing policies, processes, and strategies, managing business process outsourcing (BPO) quality, conducting quality assurance, root cause analysis (RCA), data analysis, and deep dives. Make policy recommendations and enhance the team's understanding of Search Ops policies.
- Lead the team in establishing and maintaining search strategy evaluation criteria, providing professional suggestions for optimizing these criteria.
- Manage various operational projects with different specialists, ensuring the results align with expectations.
- Collaborate with cross-functional teams, such as product and research & development, to optimize search strategies and enhance users' search experience.