DUTIES AND RESPONSIBILITIES: 

• Monitor the schedule utilization for each modality

• Attending phone calls from Direct line to the department 

• Scheduling appointments according to patient availability and conditions of the schedule

• Performing Outbound calls and receiving Inbound calls from the clinics and patients

• Anticipates and sets priorities to support department needs and follows policies and 

procedures for achieving them. 

• Supports the Hospital Policies and Procedures. 

• Supports the Department Policies and Procedures. 

• Coordination with PRE supervisor for monthly Rotation and monitoring of the performance for the staff 

QUALIFICATIONS & SKILLS: 

• Bachelor's Degree 

PROFESSIONAL EXPERIENCE: 

• Minimum of three (3) years of experience in a similar field 

• Excellent English verbal and written communication skills 

• Computer literacy is essential 

• Very good understanding of hospital operations 

• Experienced with call center/related 

• Strong leadership experience 

• Excellent relationship management 

• Organised and thorough 

• Proper phone etiquette