We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

YOUR FUTURE ROLE

The key role is to act as SAP BTP AI Solution Adoption and Consumption Advisor (f/m/d) to guide our customers and Field colleagues with relevant knowledge and engage to bring the best outcomes from their cloud footprint through Business AI solutions via the Business Technology Platform.  Focused on Adoption and Consumption, the Customer Adoption Advisor (f/m/d) will specialize in SAP BTP AI, helping a customer to understand what is needed to adapt to a business technology platform or enhance their usage of existing solutions through knowledge transfer, change management expertise, and functional business process guidance.

Key Responsibilities:

• Act as an SME for usage and value realization of the SAP BTP AI solutions by providing functional expertise on how to best integrate, extend and deliver on desired business value.
• Collaborate with the different stakeholders, including but not limited to Product Management, engineering, Customer Success Managers and Account Teams etc.
• Deliver 1:1 and 1:M workshops remotely and in-person with customers on Adoption and Consumption topics relating to business capabilities, integration, reporting, and extension via the Business Technology Platform.
• Guide to build PoC’s/Value Accelerators based on customer requirements (via Field roles or the Regional Heads) for potential enhancement to SAP Customer Success Programs (Premium and Standard).
• Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes.
• Deliver exceptional experience remotely and onsite with customers when needed.

YOUR PROFILE

• University undergraduate degree (or higher) in computer science, engineering or comparable educational background.
• Minimum 4-5 years hands-on experience with Data Science, Python, SQL.
• Good understanding of Data engineering, AI, ML, Generative AI, classic ML models vs large language models.
• Experience with one or more of BTP AI topics such as SAP AI Core, SAP AI Launchpad, Gen AI hub, AI Business Services, SAP HANA Cloud (Vector Engine), SAP Joule, SAP HANA Cloud ML, etc. Alternatively, equivalent AI experience in 3rd party solutions would be considered.
• Demonstrated structured problem-solving skills, customer empathy.
• Excellent English and German, presentation and communication skills (written and verbal).
• Flexible work time for global coverage.
• Curious, open-minded, resourceful and flexible with the ability to learn quickly.
• Get-it-done / Can-do-it attitude.
• Ability to work with technical and non-technical colleagues.
• Team player and role model.
• Following skills would be a plus:
  • 2-3 years of working experience with cloud-based applications.
  • Knowledge and hands-on experience with SAP BTP extensions.
  • Knowledge in at least one SAP cloud product i.e. SuccessFactors, Ariba, S/4 HANA, CX, DSC.
  • Knowledge of SAP Data and Analytics offerings would be good.
  • Ability to understand development, integration, and reporting capabilities in context of how they can be used to support customer business requirements.
  • Knowledge of the different services engagement models such as SVA, Advanced, Essential and Select offerings.

ABOUT THE TEAM

The Customer Adoption Advisors act as BTP Customer Adoption Senior Advisor and work as a part of the Adoption and Consumption(A&C) Center in the BTP Solution Area in CS&D.

The core deliverables of Adoption and Consumption (A&C) are to:

• Engage with our customers and Front Office roles to deliver the value of SAP Customer Success with prescriptive guidance on BTP Integration Suite solution architecture and adoption topics focused around improving their core processes and business outcome through BTP use case assessment, solution advisory, custom built BTP solution demonstration.
• Tailor content that will allow the A&C Center to scale and multiply consumption and extension best practices to deliver business value through our communities and Front Office engagements.
• Innovate with our Services and Front Office colleagues to drive the evolution of and architect new innovations for the SAP Customer Success tooling, offerings, and playbooks, including ways to expand platform usage and drive industry cloud adoption.
• Empower to help educate customers on how to be successful within and across LoB buying centres. 
• Develop characteristic-based gold standards for increasing activation, consumption and expansion of SAP BTP Integration Solutions and Scale it across various customer segments.

Furthermore, the team supports Premium and standard cloud subscriptions with customers, partners, developers, and SAP internal teams where subject matter expertise is required related to success plans and the supported Cloud solutions.

#ECSM-DE

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 421638  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time