Runbook SME is responsible for collecting, creating, testing, and governing complex task activities such as DR activities (activation, dry test, Drill, etc...), application migration activities, DC modernization, etc…, into a single document (runbook) that contains all the environment details, and contacts’ information, alongside the required activities to achieve such a complex task.

Role and Responsibilities:

·       This role is achieved through four stages:

o   Data collection and interviews

•        Acquire the acceptance criteria from Business owners, managers, or users

•         Validate the acceptance criteria with Application teams and other technical teams as required.

•        Collect and document contact list

•        Applications details

·       App Owner

·       App SME

·       DB SME

·       Application to server mapping

•        Storage, SAN, NAS, RDMs,

•        Application Dependencies

•        Application DR capabilities

•        RTO and RPO

o   Runbook creation

•        Follow Up with all technical SMEs to ensure all technical details are collected.

•        Organize technical steps in a logical order.

•        Assign a suitable time for each activity.

•        Ensure the total activities duration within the agreed event’s window.

•        Discuss time plans with different stakeholders to avoid conflicts between activities.

•        Create dashboard(s) for activities follow up.

o   Runbook testing

•        Run dry-run workshops to ensure all activities are collected and ordered

•        Organize and conduct tabletop exercise(s)

o   Governance

•        Update Runbook actual time during activity.

•        Interface with different technical teams to ensure runbook steps are executed as planned.

•        Share activity progress with stakeholders through multiple channels (dashboards, status emails collaboration utilities).

•        Collect and present lessons learned

Requirements

Requirement:

·       Understanding of Cloud technologies and migration methodologies

·       Good knowledge of known virtualization platforms preferably vSphere, Hyper V , and other platforms will be considered as well.

·       Good knowledge of known containerization platforms preferably OCP and other platforms will be considered as well.

·       Good Knowledge of enterprise IT architecture for example

o   Storage and/or backup configuration and replication options

o   Different OS deployment and management techniques

o   Network components and its configuration

·       Strong communication and collaboration skills

·       Logical and design thinking

·       Problem Solving skills

·       Data modeling and Data visualization

·       IT service management knowledge

·       Should have experience in Data Center Migration Discovery Phase, Data Center Migration Planning Phase, Data Center Migration Execution

·       Experience with automated discovery tools e.g. Device 42, vRNI, etc.

·       Excellent skills in using advanced features of Microsoft Excel (Data Modeling and Analysis)

·       Experience in conducting workshops, preparing migration strategies, migration plans, runbooks, and status reports.

·       Good understanding of Cloud/infrastructure components and migration methodology. Good documentation skills.

·       Strong stakeholder management skills – negotiation skills.

Certification and Education 

·       Bachelor’s degree in computer science/information systems or equivalent.

·       Preferred Data Engineering certificate(s)

·       CCNA, network essentials, Comptia Network+ or equivalent

·       ITIL V3 and/or V4 Foundation

·       Certified from one of the major cloud provider

Desirable skills and experience

·       Experience in delivering engagements under PRINCE2, PMP or TOGAF frameworks.

·       Understanding of ITSM framework(s).

·       Experience in presenting at a user group, trade show, or similar is highly desirable.

·       Minimum 5 years experience working in enterprise DC implementation and/or migration projects.