Line of Service
AssuranceIndustry/Sector
Not ApplicableSpecialism
IFS - AdministrationManagement Level
Senior AssociateJob Description & Summary
We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.Provide coordination as the single central point of contact for end-user technical support and troubleshooting for AI tools and solutions.
Work with GTS and/or global tech support to manage and resolve helpdesk tickets related to AI technologies, ensuring timely and effective solutions.
Collect and analyze user feedback to identify common issues and areas for improvement in AI systems.
Develop and maintain documentation, FAQs, and user guides to assist employees in using AI tools effectively.
Work with the Change Management Specialist to conduct training sessions and workshops to help users become proficient with AI technologies.
Collaborate with AI engineers and data scientists to address complex technical problems and implement enhancements.
Monitor system performance and usage metrics, proactively identifying and addressing potential issues before they impact users.
Collaborate with the AI Strategy Lead to ensure AI tools and solutions comply with organizational policies and best practices, including security and data privacy standards.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
YesGovernment Clearance Required?
YesJob Posting End Date
June 30, 2025