About Brook Inc

Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.

Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.

The Remote Care Health Coach position is part-time, remote/work from home role. 

Key Responsibilities: 

• Manage large caseload volumes of patients/members using Brook’s proprietary web-based tools. 
• Be knowledgeable about each of the Brook programs, the Brook app and devices used to support patient/member’s health. 
• Understanding and experience with chronic conditions as they relate to making sustainable lifestyle changes. 
• Utilize real-time data from patients/members to provide proactive feedback in the form of regularly scheduled outreach either in app or via phone calls. 
• Ensure all necessary documentation is completed accurately and promptly. 
• Ensure patients/members achieve the programmatic goals in the most effective and sustainable manner. 

Qualifications: 

• Minimum of 2 years of experience within a health coaching or similar role. 
• Must hold an active National Board Certified Health and Wellness Coaching credential.
• Experience in a client facing or telephonic role providing health and wellness coaching services.  
• Proficient in utilizing remote technology and managing caseloads independently. 
• Be available to work evenings and weekends in Eastern Standard Time. 

Preferred:

• Experience with GLP-1 medications. 
• Certification from the CDC to deliver the Diabetes Prevention Program. 

Once onboard, this person will be cross trained to work in many areas of our digital health platform supporting users in app, in our Remote Care Program and our other programs. 

This role is not eligible for visa sponsorship or relocation. This is a remote position and salary is commensurate with experience.

Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.