Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a highly skilled and motivated Program Manager/Technical Coordinator to join our IT Enterprise Architecture team. This role will oversee cross-functional AI initiatives, driving project success across various teams, including data science, engineering, product, and business units. This role requires a strong blend of technical acumen, project management expertise, and a deep understanding of AI applications to coordinate and streamline AI projects effectively. The ideal candidate will ensure alignment across departments, manage resources, and ensure project milestones are met within scope, time, and budget.

Responsibilities:

• Lead the planning, execution, and monitoring of AI projects, ensuring alignment with organizational goals.

• Define project scope, objectives, and deliverables in collaboration with stakeholders.

• Develop and maintain project roadmaps, timelines, and milestones.

• Act as the central point of contact for cross-functional teams, including data science, engineering, product, and business stakeholders.

• Coordinate resources and manage dependencies across teams to ensure seamless project execution.

• Facilitate communication and foster collaboration between technical and non-technical team members.

• Provide technical direction and insights on AI-related projects, acting as a liaison between technical and business teams.

• Ensure teams are leveraging best practices in AI model development, data management, and integration.

• Help identify technical challenges and coordinate solutions with relevant stakeholders.

• Establish and maintain regular communication channels with stakeholders to provide project updates and gather feedback.

• Prepare and deliver project status reports, dashboards, and presentations to senior management.

• Identify and communicate project risks, issues, and dependencies proactively and develop mitigation plans.

• Work with team leads to allocate resources effectively and manage project budgets.

• Track expenses, identify cost-saving opportunities, and ensure projects are completed within budget.

• Implement project management best practices and continuously seek improvements in project workflows.

• Develop templates, guidelines, and processes to optimize coordination and project efficiency.

Qualifications:

•  Bachelor’s degree in Computer Science, Engineering, Data Science, or related field. Master’s degree or PMP certification is a plus.

• 5+ years of experience in project or program management, preferably within AI, data science, or software engineering.

• Proven track record in managing cross-functional technical projects, ideally involving AI or machine learning.

• Strong understanding of AI and machine learning concepts, with the ability to communicate effectively with data scientists and engineers.

• Familiarity with AI project lifecycle and tools.

• Proficient in project management tools (e.g., JIRA, MS Project) and collaboration tools (e.g., Teams).

• Excellent communication, interpersonal, and stakeholder management skills.

• Ability to manage competing priorities, handle ambiguity, and work under tight deadlines.

• Strategic thinker with a proactive approach to problem-solving and risk management.

• Experience working in an agile environment.

• Knowledge of data privacy, compliance, and ethical considerations in AI projects.

• Experience with cloud platforms (e.g., AWS, Google Cloud, Azure, OpenAI) for AI projects.

This role offers a unique opportunity to work at the cutting edge of AI and technology, managing projects that shape the future at Genesys. If you’re passionate about AI, enjoy tackling complex problems, and excel in cross-functional coordination, we’d love to hear from you.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.