Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Our team is looking for a project manager who will lead and expand Sabre's capabilities in automation and Artificial Intelligence (AI) to revolutionize customer support and operations solutions, oversee ongoing automation and AI projects, strategically define the roadmap for future initiatives, and discover new opportunities to align with company objectives and deliver optimal results. 

Role and Responsibilities

• Conduct research and analysis to identify opportunities for applying AI/Automations to enhance customer technical support and service quality. 
• Partner with technical teams to translate automation and AI strategy into actionable initiatives and create a detailed program plan 
• Manage the execution of the AI/Automations program, ensuring projects are delivered on time, within budget, and meet quality standards. 
• Monitor and measure the impact of AI/automation initiatives on customer satisfaction and key performance indicators (KPIs) related to service quality. 
• Collaborate with internal teams to ensure successful adoption and integration of AI solutions into their workflows. 
• Stay up-to-date on the latest advancements in AI technology relevant to the industry. 

Qualifications and Education Requirements:

• Minimum of 3 years of experience in program management, particularly in technology-driven projects. 
• Advanced English both written and verbal. 
• Experience in developing and implementing AI/ML solutions in a business setting. 
• Excellent communication and interpersonal skills, with the ability to translate technical concepts into clear and concise language for a broad audience. 
• Strong understanding of customer care and service quality concepts. 
• Excellent analytical and problem-solving skills are essential. 
• Experience in managing complex programs and projects is a plus. 
• Proficiency in data analysis tools and methodologies is a plus. 
• Experience working in an agile development environment is a plus. 

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off (5 extra days each year) 
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) 
• Daily meal allowance
• End of Year Break 
• Life Insurance 
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.