Overview

The opportunity

Looking for a dynamic, self-motivated Program Manager to serve as the primary business contact between Presight and its customers—supporting all initiatives and customer requests through astute account management, efficient projects & programs management and in-depth product knowledge. This role will also be proactively supporting business development initiatives within the team where required.

Presight, an ADX-listed public company limited by shares whose majority shareholder is Abu Dhabi company G42, is the region’s leading big data analytics company powered by Artificial Intelligence (“AI”). It combines big data, analytics, and AI expertise to serve every sector, of every scale, to create business and positive societal impact. With its world-class computer vision, AI and omni-analytics platform as its engine, Presight leverages all-source data to support insight-driven decision making that shapes policy and creates safer, healthier, happier, and more sustainable societies.

Responsibilities

Key responsibilities

The role will be responsible for the end-to-end delivery of projects & programs to the customer, through all deal phases.

• Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time.
• Serve as primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors by understanding their business needs and technical challenges.
• Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives.
• Take ownership of customer retention, sales, revenue generation, and project management activities.
• Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment.
• Accelerate customer adoption of Presight by leading the implementation journey.
• Engage customers in the development of reporting elements, scheduling, establishing guidelines, and setting milestones to measure success.
• Manage project timelines, milestones, migration goals and business transformation strategies, and ensure that all processes & procedures are executed within agreed timeframes at defined quality standards.
• Utilize technical acumen and drive technical discussions regarding incidents, trade-offs, and risk management.
• Provide detailed reviews of service disruptions, metrics, prelaunch planning, post-sales, and consultative expertise.
• Ensure that customer issues are dealt with in an efficient manner, following predefined escalation processes for any problems that may arise.
• Design and develop bi-weekly presentations called ‘Demo for customers’ for General Manager, CTO and other stakeholders.
• Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management, and Governance of Organizations policies, procedures, plans, and related risk assessments

Qualifications

Skills and attributes for success

The yardsticks of your success would include project CPI, percentage variance from allocated budgets, number of adjustments to project schedules, percentage of on-time project completion, and employee & customer NPS.

To qualify, you must have

• Master's Degree in Artificial Intelligence, Business Analytics, Business Administration or related field
• Minimum 10 years of experience in project management, solution/product delivery in an AI service organization or analytics platforms & technologiesAt least 8 years of experience in account/customer success management - end to end and business development.
• Excellent in English. Ideally, you will also need - In-depth knowledge of current developments in analytics.
• Experience in Agile/Scrum methodologies - Very strong organizational and managerial capabilities.
• Excellent communication and interpersonal skills.
• An innovative and creative approach to problem solving.
• PMP certification is preferable.
• Willingness to travel locally and internationally regularly and as per the client needs.
• This role is based in Astana, Kazakhstan, with around 20% international travel (once a month, for example)

Ideally, you’ll also need

• In-depth knowledge of current developments in analytics
• Very strong organizational and managerial capabilities
• Excellent communication and interpersonal skills
• An innovative and creative approach to problem solving 

What we look for:

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Presight community.

What working at Presight offers:

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.