What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do every day?

As a Program Manager, you will play a pivotal role in building and delivering care bots for the Reliance Retail and Jiomart accounts. This role demands strong multitasking abilities, ensuring seamless collaboration across internal and external teams to deliver impactful solutions powered by conversational AI.

Your daily responsibilities will include conducting scrums, managing client calls, unblocking project teams, and developing conversational designs and workflows. You will also measure the performance of deployed bots while ensuring stakeholder alignment and maintaining clear communication across all channels. Managing multiple projects and priorities simultaneously will make each day dynamic and engaging.

Ok, you're sold, but what are we looking for in the perfect candidate?

We’re looking for an experienced and driven individual with a proven track record in project or product management, preferably in consumer-facing products. The ideal candidate will:

• Collaborate with the Business Development team to refine proposals for prospective clients.

• Design conversational solutions that align with business goals while ensuring an exceptional user experience.

• Proactively engage with clients to unblock internal teams, from requirement gathering to dependency closure.

• Coordinate with internal and external stakeholders to ensure timely project delivery.

• Champion effective communication by providing regular updates on project deliverables, timelines, and dependencies.

• Lead scrums and sprints while providing clear direction to development teams on project scope.

• Partner with the Customer Success team to drive continuous improvements in chatbot performance.

• Plan development roadmaps for enterprise projects and provide insights to platform owners for ongoing enhancements.

Requirements:

• 3-4 years of experience as a Product or Project Manager, preferably with consumer-facing products.

• Bachelor's or Master’s degree in any field.

• Strong understanding of the consumer internet ecosystem; experience in the Chatbot/AI domain is a plus.

• Proficiency in project/program management tools like Jira, along with strong skills in Excel and Word.

• Excellent project/program management skills, including stakeholder coordination, task prioritization, and timeline management.

• High-level understanding of tech platforms, including Android, iOS, Web, and Voice.

• Prior experience working in startups or successful entrepreneurial ventures.

• Exceptional problem-solving and analytical skills.

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.

• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.

• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.

• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.

• Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.

• Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool

• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.