About Actively

Actively is building superintelligence for GTM teams. We train custom reasoning agents to think like a company's best sales reps, and then use them to evaluate millions of datapoints about every single prospect account in the company's TAM to feed their sales reps the optimal actions to take every day to maximize revenue.

Our customers include some of the fastest-growing companies out there — Ramp, Verkada, Justworks, Ironclad, etc. — for whom we've driven hundreds of millions of dollars in added revenue in the past year.

We've raised over $22.5M in funding, including a recent Series A led by Bain Capital Ventures

About the role

As our first full-time Product Operations Associate, you'll be the operational backbone ensuring our AI-powered platform delivers maximum value to customers. You'll execute critical product configurations, optimizations, and customizations across our growing customer base, directly impacting how fast-growing companies like Ramp, Verkada, and Justworks achieve revenue success.

This is a high-impact, hands-on role perfect for someone with a technical background who wants to work closely with customers and be at the forefront of AI-driven GTM transformation. You'll collaborate hand-in-hand with our GTM Engagement Managers and Forward Deployed Engineers (FDEs) while building expertise that positions you for growth within Actively.

What you'll do

• Execute product configuration changes, parameter adjustments, and feature toggles across our customer base based on specifications and customer requests
• Proactively monitor and optimize product configurations to ensure each customer gets the best experience for their unique use cases
• Engage with customers to gather insights and requirements, inform product configuration decisions, and implement those configurations in our system
• Collaborate with GTM Engagement Managers, FDEs and Product to streamline configuration processes and identify areas for automation
• Document configuration changes, create playbooks, and maintain detailed records of customer-specific setups
• Troubleshoot configuration-related issues quickly and escalate complex problems to GTM Engagement Managers and FDEs
• Maintain internal tools and dashboards to track configuration status across customers
• Conduct quality assurance testing on configuration changes before deployment

Who you are

• 1-3 years of experience in a technical role (solutions engineering, data analysis, product operations, or technical support)
• Technical proficiency with APIs, databases, and configuration management tools
• Strong analytical skills with experience in Python, SQL and tools like Retool and PostHog
• Excited about AI/ML products and B2B SaaS operations
• Self-motivated and able to manage multiple priorities in a fast-paced startup environment
• Detail-oriented with excellent organizational and documentation skills
• Strong communication skills and collaborative mindset

Nice to haves

• Background in Computer Science, Engineering or related technical field
• Experience at an early-stage startup
• Experience with B2B SaaS products or customer-facing technical roles
• Familiarity with GTM tools (Salesforce, Outreach, etc.) or product analytics platforms

This role is not a fit If…

• You aren't excited to be in-office 5 days/week. You'll have all the flexibility you need, but our default is in-person collaboration.
• You want to operate within mature processes — we're still building and iterating fast.
• You prefer clear-cut roles and responsibilities over high ownership and cross-functional work.

Benefits:

• 🚀 Competitive Early-Stage Equity
• ⚕ Health, Dental, Vision Coverage
• 💡 Unlimited PTO + Recharge Days
• 🍽️ Catered Lunch on Tuesday & Friday w/ Dinners Everyday!
• 🍿 Fully Stock Kitchen
• 💻 Cutting-Edge Tech & Tools
• 🌴 Annual Off-sites & Monthly Events
• 🚆 Commuter Benefits
• 🏢 Cozy Office in NYC

The base salary range for this full-time position based in New York is: $100,000 - $130,000. This position is eligible for incentive stock options, subject to the terms of Actively AI's applicable plans. 

Note on Pay Transparency:

Actively AI provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Actively AI factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Actively AI leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Actively.ai reserves the right to modify this information at any time, subject to applicable law.

Actively AI is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Actively AI is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.