Product Manager – AI Products

Optus & AI 
At Optus, our vision is to become Australia’s most loved everyday brand with lasting customer relationships. For decades we’ve said yes when others have said no. This optimistic challenger spirit makes us who we are today. 

We’ve been using AI to improve the lives of our customers for almost ten years. From understanding the root cause of customer issues and proactively resolving them, to using it to inform our investment decisions, AI is embedded into what we do.  

With new cutting-edge tech at our fingertips, exciting partnerships under our belt and around every corner (Google and Samsung to name a couple), and a growing collective of talented people, we’re taking AI at Optus to the next level.

We’re bringing together the most curious-minded people to solve real problems, connect Australians like never before, and help shape the future of Optus while we’re at it. And your future too. We’re already on our way, and ahead of lots of the competition. Now’s the time to go bigger than ever.   

This is no ‘quick win’ – we’re in this for the long haul because we know the positive impact it can make on our customers, communities and colleagues. We’re committed to doing it responsibly and ethically and we want you to be a part of it. You’re invited to join the Optus AI division.  
 
Big opportunities. Cutting-edge innovation.

As the Product Manager – AI Products at Optus, you’ll be at the forefront of our digital transformation, driving the development of innovative AI-powered across our Voice Experience and Operations squad that take our customer journey from best to obsessed. You’ll lead the strategic execution of key initiatives across service and sales, championing seamless, intuitive, and customer-centric solutions with our Voice platform partner. Working within our high-performing Digital Hubs and agile squads, you’ll shape and prioritise the AI product roadmap, collaborate cross-functionally, and help position Optus as a true leader in digital innovation

Your day to day will consist of...  

• Help shape and evolve the Digital AI strategy for our Voice Experience and Operations squad by translating business goals into a clear, actionable roadmap with defined KPIs and measurable outcomes.

• Lead the end-to-end delivery of AI-driven initiatives, from building strong business cases to execution through agile squads, ensuring alignment across marketing, sales, service, IT, and commercial teams.

• Champion new digital capabilities that enhance customer experience and boost productivity—transforming ideas into tangible products that can scale across the business.

• Identify opportunities to extend digital capabilities across all customer touchpoints and collaborate with product and channel teams to embed omni-channel experiences into future roadmaps.

• Drive a culture of innovation by continuously exploring and delivering best-in-class digital solutions for our customers.

• Build and manage relationships with vendors in your portfolio, ensuring they’re delivering value and aligned to our broader digital objectives

What makes you perfect for the role?  

• Proven experience in digital product management, supported by tertiary qualifications or equivalent industry expertise.

• Solid understanding of digital ecosystems, including web and mobile app environments, with a focus on self-service technologies and customer-first solutions.

• Experience across Voice and or Messaging platform/channel operations will be highly regarded (ie; NICE CXOne, LivePerson etc…)

• Strong commercial mindset with a track record of driving ROI through innovative digital capabilities and service strategies.

• Confident juggling multiple priorities in fast-paced environments, with the ability to think creatively and solve problems under pressure.

• Excellent communicator with the ability to influence, present, and collaborate effectively across all levels of the organisation.

• Highly detail-oriented, accountable, and motivated, with a flexible, team-first mindset and a passion for delivering exceptional customer experiences

Optus is a place where we let you do you. We offer a range of benefits including:  

• 3 days in the office, 2 days remote – with flexible hours to suit!  

• Inclusive paid parental leave with up to 14 weeks for the primary care giver  

• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’  

• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)  

• Connect at work through one of our employee-led volunteer groups: Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network  

• Vibrant campus life and a variety of facilities including restaurants, cafes, gymnasium, GP, and post office.  

• Easy travel to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!  

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!   

Intrigued but don't tick every box? We are building our AI capabilities and value diverse perspectives. If you're driven to join us on this journey, apply now - your passion matters more than a perfect match.  

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.  

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.