Principal Product Manager – AI Diagnostics


About Us:Neuron7.ai is a rapidly growing AI-first SaaS company focused on building a category-defining service intelligence product. Backed by leading venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our platform empowers enterprises to make accurate service decisions at scale by delivering service predictions in seconds through the analysis of structured and unstructured data. Learn more at Neuron7.ai.
Why Join Us:At Neuron7.ai, you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.
About the Team:The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you’ll have the opportunity to have significant impact on both product direction and on the team’s practices. Most of Neuron7 is based in either the Bay Area and Bangalore.
What You’ll Do:As the Product Manager for our Diagnostics product, you will lead the strategy and execution of our AI-driven troubleshooting and resolution platform. You’ll work closely with engineering, customer success, and field service teams to enhance diagnostic accuracy, optimize workflows, and integrate with key customer service and field service platforms.This role is ideal for someone with experience in field service management (FSM), customer service platforms (CSP), and resolution intelligence platforms. You’ll help drive AI-powereddiagnostics and resolution Pathways products, reducing mean time to resolution (MTTR) for enterprises.
Key ResponsibilitiesOwn the product roadmap for Neuron7’s diagnostics solution, focusing on AI-powered troubleshooting and intelligent issue resolution.Develop and optimize the set up and onboarding to the diagnostics and pathways products, reducing the time-to-ROI for our customers and improving the overall usability of the productDevelop and optimize the end-user self-service diagnostic capabilities, allowing end users to resolve issues before escalating to support.Develop and optimize the technician experiences for looking up troubleshooting details and getting curated expert help where needed, as well as providing feedbackDevelop and optimize the product expert experiences forhelping product experts manage and curate information from the field into robust-troubleshooting guidanceIntegrate with major customer service and field service platforms (e.g., ServiceNow, Salesforce Service Cloud, Microsoft Dynamics, FSM tools) to streamline workflows.Collaborate with customers’ product experts and technicians to gather feedback, inform the roadmap, and ensure real-world usability and effectiveness.Work with data science teams to enhance AI models used for diagnostics, leveraging knowledge graphs, decision trees, and case-based reasoning.Define and track key success metrics, including diagnostic accuracy, case deflection rates, technician productivity, and first-time fix rates. Qualifications3-7 years of product management experience, ideally in AI-powered diagnostics, field service management (FSM), or customer support automation.Strong understanding of customer service platforms (CSP) and resolution intelligence platforms, including tools like ServiceNow, Salesforce Service Cloud, Microsoft Dynamics, or Zendesk.Experience working with AI-driven troubleshooting systems, conversational AI, or automated case resolution technologies.Technical proficiency in LLMs,machine learning, AI search, and case-based reasoning systems is a plus.Experience collaborating with field service teams, technical support engineers, and contact center professionals.Strong analytical skills with a data-driven approach to decision-making.