We are seeking a proactive and empathetic People Experience Associate specializing in Employee Relations to join our People team. This role is responsible for supporting a positive workplace culture by managing employee relations cases, conducting HR investigations, addressing employee grievances, and contributing to engagement initiatives. The ideal candidate has 2–3 years of hands-on HR experience with a strong passion for people advocacy and operational excellence.
Key Responsibilities
Employee Relations & Investigations
Serve as a first point of contact for employee concerns, grievances, and conflict resolution matters.
Conduct fair, thorough, and timely investigations into employee complaints, allegations of misconduct, or policy violations.
Document and track all casework accurately, maintaining confidentiality and compliance.
Employee Support & Case Management
Advise employees and managers on company policies, procedures, and best practices related to workplace issues.
Facilitate the resolution of workplace disputes, coaching employees and leaders towards positive outcomes.
Escalate complex cases to senior HR leadership as necessary, providing detailed case summaries.
Employee Engagement & Experience
Support the execution of engagement initiatives, surveys, and feedback channels.
Collaborate with cross-functional teams to enhance employee well-being, recognition programs, and culture-building activities.
Contract Renewals Validation
Review and validate cases of employee non-renewals and partial renewals to ensure accuracy, proper documentation, and compliance with internal policies.
Confirm the justification and approval of non-renewal and partial renewal decisions in alignment with company guidelines.
Policy Awareness & Training
Assist in delivering training sessions or information workshops on workplace respect, grievance processes, and employee rights.
Promote awareness and accessibility of HR policies, encouraging a transparent and respectful work environment.
HR Operations Support
Maintain accurate employee records related to ER cases, grievances, and outcomes.
Generate monthly reports summarizing case metrics and trends to support data-driven improvements.
Contribute to continuous process improvements within People Experience workflows.
Skills, Knowledge & Expertise
2–3 years of HR experience, preferably with a focus on employee relations, engagement, or HR investigations.
Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
Proficient Knowledge of labor laws and regulations related to employee rights and workplace investigations.
Strong interpersonal and emotional intelligence skills with the ability to handle sensitive and confidential situations.
Excellent communication (written and verbal), documentation, and problem-solving abilities.
Highly organized with attention to detail and strong follow-up skills.
Ability to work in a fast-paced, collaborative environment while maintaining a people-first approach.
