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Key/Essential Functions & Responsibilities

• Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls
• Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.
• Provides information regarding services.
• Assists callers with determining appropriate services and/or identifying available providers and with preliminary assessment of potential eligibility for services.
• Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.
• Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.
• Escalates callers with complaints or issues to supervisor or other identified staff, as directed.
• Participates in department meetings.
• Performs all related work, as assigned.

Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)

• High School diploma/GED; and
• At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity.
• Above average verbal communication skills
• Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks
• Ability to speak a second language, ideally Spanish.

Preferred Qualification Requirements (desired requirements beyond MQRs above)

• College credits and/or degree
• Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries
• Prior experience in healthcare  
• Ability to speak a second language, ideally Spanish, Cantonese and/or Mandarin

Schedule: Monday to Friday 9am to 5pm

Payrate: $17.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.