Partnerships Operations Manager

Application Deadline: 30 May 2025

Department: Sales

Employment Type: Permanent - Full Time

Location: London

Reporting To: Araliya Samme

Description

Napier is a new breed of financial crime compliance technology specialist. Our AI enhanced platform – Napier Continuum – transforms compliance from legal obligation to competitive edge.
At Napier, our mission is to fight financial crime through automation & AI. We believe that by automating the detection and prevention of financial crime, we can make the world a safer place for everyone.
Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.
We are seeking a highly strategic and results-driven Partnerships Operations Manager to lead and optimize our partner ecosystem. This role is critical in ensuring our global partnerships are structured for efficiency, scalability, and success. You will drive operational excellence across partner programs, streamline processes, and enhance collaboration between internal teams and external partners.

What you'll be doing: Partnerships Operations Manager

Partner Strategy & Operations:

• Develop and implement a scalable operational framework for managing global partners, ensuring alignment with company goals that will result in mutual value creation
• Establish best practices, policies, and governance for partner engagement, onboarding, and performance management.
• Perform Horizon scanning for new partners to enter the ecosystem
• Build relationships with strategic partners and their sales, operations, advisory and managed service teams
• Leverage existing relationships within the partner organization to develop deep and trusted advisory relationships and net-new deal leads generation
• Work closely with Napier AI Sales, Marketing, Solution Consultants and Subject Matter Experts and Product teams to drive seamless execution of partner strategies and collaboration that will Identify and create well-qualified opportunities for your colleagues to engage and support throughout the sales cycle and contribute to the global ARR target

Performance & Process Optimization:

• Define and track key performance metrics (KPIs) to measure partner success and optimize operational workflows.
• Lead process improvements to enhance partner experience, reduce inefficiencies, and drive revenue growth.
• Oversee partner enablement initiatives, ensuring partners have the tools, training, and resources they need to succeed.

Technology & Systems Management:

• Optimize and manage Support Napier AI tracking of opportunities and ensure data quality into HubSpot (CRM)
• Own and generate MI and reporting on partner activity to improve visibility and collaboration

Cross-Functional Collaboration & Leadership:

• Act as the operational bridge between partners and internal stakeholders, ensuring alignment on priorities.
• Partner with sales, finance and legal teams to oversee contract negotiations, incentives, and compliance.

Do you have what it takes?

• Proven experience working with Software (Integration), Services (SI), Alliance (Resellers) and GTM partners
• Strong experience in operations in a large organisation
• Strong expertise in Financial Crime and AML technology
• Strong analytical mindset with a track record of using data to drive decisions and improvements.
• Excellent stakeholder management skills, with the ability to influence cross-functional teams.
• Experience of working in key markets and a network of contacts in UK& Ireland, Continental Europe and MENA

Why Napier?

• Comprehensive private healthcare through AXA covering optical, audio & dental.
• 25 days of annual leave + bank holidays. An additional two extra days off: we give every employee their Birthday off, and an additional wellness day too.
• Dedicated pension plan through Aviva. 
• Life Insurance 4x your annual salary. 
• Enhanced Maternity & Paternity leave.
• Income protections policy.
• Work from anywhere for up to 1 month. 
• Access to our employee wellbeing programme.
• Gym membership discounts.
• Flexibility in work schedules and locations, ensuring a work-life balance.
  • This role can be fulfilled either with a hybrid approach or fully in-office – depending on your preference.
• An open and flexible culture that allows you to work in the best way for you. 
• A fast-paced environment, with the ability to make a real impact on our security maturity.
• Regular team socials, including celebrating company milestones, team socials, charity work or holiday parties. 
• Free coffee, snacks and fresh fruit provided daily. 
• A commitment to professional growth & opportunities for training/certifications.

Please note applicants must have the right to work in the United Kingdom. We are unable to offer sponsorship or take over sponsorship of employment visas at this time