ISEE is seeking an Operations Specialist to join our Deployment & Operations Launch teams. Operation Specialists will help to support the operations and development of software and hardware on our Autonomous Yard Trucks (AYTs) and launch this technology in our customers' yards. You will be responsible for real-time monitoring of all systems onboard and offboard the vehicle while providing clear and concise feedback and reporting.
Responsibilities
Monitor and support Autonomous Yard Trucks in real-time during operations
Provide troubleshooting technical support for any HW or SW issues that occur on prototype vehicles
Review log data of system failures and disengagements of autonomy system
Isolate, track, document, and triage issues systematically
Update knowledge base and diagnostic trees to maximize troubleshooting efficiency
Interact with our customers as an ambassador for ISEE’s technology
Qualifications
At least 21 years of age and at least 5 years of driving experience
The ability to operate independently with little or no supervision
Excellent written and verbal communication
Technical acumen and familiarity with Linux, Google Suite, Jira, Slack, and Git are preferred
Strong technical aptitude and ability to quickly learn new software and processes
Proven interest and technical capability to work with modern automotive systems
Experience in a professional work environment where safety, honesty, procedure, and/or software testing is emphasized
Detail-oriented mindset with a focus on safety and procedure
Ability to work in close quarters in a professional manner for extended periods of time
Must have a valid U. S. driver's license and clean driving history, validated by a regular MVR check
Must continually pass safety and performance checkpoints for continued employment
Pass a criminal background check
Use a laptop in a moving vehicle for up to 10 hours per day
Work in outdoor conditions for up to 10 hours per day
Able to work on rotating shifts, including nights, weekends, early mornings, and holidays
