Onboarding Consultant
Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfilment Cloud platform. Pando’s Fulfilment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfilment and customer order fulfilment to improve service levels, reduce carbon footprint, and bring down costs. As a partner of choice for Fortune 500 enterprises globally, with a presence across APAC, the Middle East, and the US, Pando is recognized as a Technology Pioneer by the World Economic Forum (WEF), covered in the 2023 Gartner market guide and as one of the fastest growing technology companies by Deloitte.
Role
The Onboarding Consultant is responsible for executing detailed SaaS implementation activities that ensure a smooth onboarding process for Pando’s platform. They work closely with clients to manage system configurations, lead user and transporter training, and support data migration efforts. This role is highly focused on hands-on tasks, including creating SOPs, training materials, and facilitating testing (UAT). The Onboarding Consultant also acts as a key coordinator between clients and internal product teams to resolve technical issues, manage defect triaging, and ensure that the solution is fully aligned with client requirements.
Responsibilities
User Training and Enablement:
- Lead training sessions for users, transporters, and other stakeholders to ensure proper platform adoption.
- Create detailed training materials, including videos and guides, to support client education.
Master Data and System Configuration:
- Manage client-specific data migration, including master data setup, ensuring accuracy and completeness.
- Configure system settings in alignment with client needs to support smooth go live.
Standard Operating Procedures (SOPs) Development:
- Develop and document SOPs based on client workflows to guide system usage and ensure best practices.
Testing and Quality Assurance:
- Participate in User Acceptance Testing (UAT), helping to validate system performance and adherence to client requirements.
- Collaborate with the product team to identify, log, and triage defects, ensuring timely resolution.
Collaboration and Coordination:
- Act as the primary point of contact between clients and internal product teams for change management.
- Coordinate closely with internal teams, such as product and support, to ensure smooth communication and quick issue resolution.
Change Management and Support:
- Support change management efforts by preparing users for new processes and ensuring their understanding of the platform.
- Assist with escalations, coordinating with wider teams to resolve issues as they arise.
Ongoing Improvement and Feedback:
- Provide feedback to the product team for continuous improvement based on client onboarding experiences.
- Proactively suggest enhancements to training materials and system configurations to ensure higher customer satisfaction.
Requirements
• 2+ years SCM / Logistics experience
• 2+ IT Implementation experience for enterprise clients preferable in USA / European markets
• 1+ years of industry expertise with direct experience in enterprise SaaS products.
· Engineering
degree from Top Tier colleges
• Relevant implementation experience.
• Good interpersonal, presentation and communication skills.
• Strong client management skills.
• Analytical skills and creative problem-solving capabilities
Preferred skills:
• Having USA visa is a huge plus
• Experience in Manufacturing, Retail, CPG, and/or Life Science preferred.
• Understanding and usage of statistical algorithms, optimization concepts, and awareness of tactical planning on overall supply chain
• Previous experience collaborating with remote teams is preferred.
