Pando (www.pando.ai) is pioneering the future of autonomous logistics with innovative AI capabilities. Trusted by Fortune 500 enterprises with global customers across North America, Europe, and Asia Pacific regions, we are leading the global disruption of supply chain software, with our AI-powered, no-code, & unified platform empowering Autonomous Supply Chain®.
We have been recognized by Gartner for our transportation management capabilities, by the World Economic Forum (WEF) as a Technology Pioneer, by G2 as a Market Leader in Freight Management, and named one of the fastest-growing technology companies by Deloitte.
Why Pando?
We are one of the fastest growing companies reimagining supply chain and logistics for Manufacturers & Retailers scaling up globally. We are a growing team, unrelenting and enthusiastic about building great products. We have folks who are pragmatic, imaginative or a quirky combination of both. We yearn for purpose in our work & support each other to grow.
Role Pando is looking to hire an exceptional onboarding account manager who will provide excellent customer service, beginning from the very first moment of signup, to the moment of “first success” with the product.
Key Responsibilities:
• Ensure high client satisfaction and product adoption. • Provide product training and product demonstrations during the engagement. • Take ownership of product adoption and fast value realisation for clients. • Enhance the experience of all client users. • Create best practices for customer onboarding. • Set up best practices to deliver a wow experience to clients. • Manage adoption and churn metrics. Manage weekly and monthly cadence with client and internal stakeholders. • Complete engagement within deadlines. • Collaborate with internal stakeholders effectively. • Ensure clarity of actions within different teams within Pando. • Ensure smooth transition between different stages of engagement.
Requirements
• Minimum of 5 to 8 years of experience on supply chain/logistics product rollout. • Be a subject matter expert in SCM SaaS Products • Collaborate with Product team for enhancement and roadmap planning. • Hands on experience onboarding clients in enterprise SAAS product
