POSITION TITLE                :  Nurse Manager

REPORTS TO                     :  Assistant Chief Nursing Officer

Plans, implements, supervises, and evaluates the delivery of patient-centred care within established institution's policies, procedures, guidelines, and standards of professional nursing practice in the Medical Surgical Unit. Coordinates the care needed for a patient with different disciplines. Replaces nurses when sick leave arises. This is done through the management of human, financial and other resources; professional development of oneself and subordinates; involvement in strategic planning and fostering interdisciplinary and collaborative relationships. Enforces Joint Commission International (JCI) requirements, including but not limited to International Patient Safety Goals, and national and international standards.

• Assists nursing staff in the development of clinical decision-making and problem- solving skills through case consultation, clinical demonstration, case review, bedside rounds, etc.
• Acts as a role model in the application of standards and philosophy of nursing practice.
• Ensures that nursing practice includes physical, psychological, social, and cultural dimensions utilizing the nursing process with consideration to the developmental and maturational needs of patients.

• Assumes responsibility for infection control, safety, and comfort of patients.
• Provides input in formulating patient care policies and procedures.
• Oversees collaboration with multidisciplinary health care team and coordination of medical and nursing management of patient care.
• Evaluates all nursing activities related to patient care.
• Evaluates the integration of the nursing process: identification of patient problem(s), implementation of plan of care and evaluation of patient progress toward desired outcomes(s).
• Provides direction and guidance in the delivery of patient care, incorporating outcomes and research evidence to guide practice.
• Promotes, oversees, and monitors unit patient /family education processes.
• Monitors compliance for accurate reporting and documentation of all patient care.
• Follows-up with subordinates to make sure they implement them in their daily activities.
• Demonstrates responsibility for meeting Joint Commission International Accreditation (JCIA) mandatory education (e.g., fire, safety, infection control and others).
• Participates in collecting and/or reviewing data to enhance services within the department and makes recommendations to modify the unit's clinical practice based on Quality Improvement (QI) findings.
• Adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Promotes incident and customer complaint reporting to improve patient and family care.
• Investigates all incidents and customer complaints.
• Initiates risk management processes suited to the needs of patients in the unit.
• Ensures safe handling, and administration of Narcotic/ Controlled Drugs and documentation as directed by policies and procedures.
• Involves the patient, significant others and healthcare provider in the patient's plan of care and education.
• Provides and supports direct culturally acceptable care for patients and families.
• Implements and evaluates new and creative approaches to meeting improvement goals.
• Corrects or reports unsafe conditions to the appropriate departments.

• Ensures appropriate staffing:
  • Assigns staff to patients daily according to acuity level.
  • Plans and updates staffing weekly according to nursing hours.
  • Maintains required staffing patterns, meeting continuity of care and acuity level on a 24-hour basis.
  • Ensures proper skill mix.
• Controls overtime.
• Plans for the use of labour (vacation plans) by projecting needs over the calendar year.
• Ensures availability and maintenance of supplies and equipment to meet patient care needs.
• Plans for the use of material resources by projecting needs over the calendar year.
• Submits monthly and annual reports on a timely basis.
• Assists with developing priorities, goals, and action plans.
• Serves as a resource person to subordinates in issues related to operating the unit on a 24-hour basis.
• Participates in performance improvement activities and ensures that quality services are provided.
• Reviews workflow processes pertinent to own work unit and implements changes as appropriate to evolving conditions and technologies.

• Enforces attendance policies.
• Implements sick leave policies.
• Manages vacation scheduling.
• Oversees new employee orientation as well as the preceptorship and mentorship programs to maximize efficient outcomes.
• Develops, reviews, disseminates, and implements American Hospital Dubai's policies and procedures.
• Explains personnel policies to employees and ensure adherence to policies.
• Maintains required (patient or non-patient-related) records, data, reports, and statistics for administrative purposes.
• Supports the administrative structure of the unit and department.
• Communicates using established organizational channels.

• Ensures establishment of responsibilities and identification of priorities and performance standards.
• Allocates and delegates tasks effectively.
• Communicates individual goals clearly.
• Encourages and assists staff to deal appropriately with conflict.
• Conducts and contributes to staff meetings.
• Supports the Human Resources activities of the department regarding training, professional development, mentoring, and counselling.

• Performs evaluations of nursing staff.
• Monitors and evaluates nursing personnel per established evaluation criteria and personnel policies.
• Provides constructive feedback and support to subordinates to assist them in improving their performance.
• Invests in the development of the staff nurses on the assigned unit, by providing support, and feedback.
• Encourages critical thinking and evidence-based nursing practice.
• Implements specific disciplinary activities and carries out corrective measures, as well as submitting complete investigative reports as delegated.
• Recommends staff deserving recognition and reward for motivation and exceptional performance.
• Supports the creation of an environment fostering creativity and professional judgment, promotes staff growth and initiative, nurtures high morale, and meets employee's goals and objectives.
• Conducts ongoing assessments of staff educational needs and establishes in- service/development programs to meet these needs.
• Coordinates the development, implementation, and expansion of learning opportunities/skills development for all the unit staff.
• Monitors and assesses staff knowledge of emergency care.
• Facilitates opportunities for nursing staff to improve and/or expand clinical knowledge and skills.
• Identifies needs and implements staff education activities for the use of new equipment and /or technologies.
• Assesses and monitors staff competency.
• Coordinates competency–based validation of nursing staff for unit-specific procedures.
• Collaborates with other departments (Human Resources and Clinical Educators etc.) towards the development and coaching of subordinates to accomplish unit goals and objectives.

• Performs nursing interventions/procedures per established standards of care (Competency List "Green Book"), policy, and procedures but not limited to:
  • Manages anaphylaxis situations by implementing appropriate interventions and monitoring patient response.
  • Utilizes Bi-Level Positive Airway Pressure (BIPAP) to support patients with respiratory distress.
  • Performs bladder scans to assess urinary retention and ensures appropriate interventions.
  • Manages care of chest tubes, assesing proper placement and monitoring for complications.
  • Applies cold therapy as part of treatment plans for patients with specific conditions.
     

• Bachelor's degree in nursing (minimum of three (3) years full-time course duration) or
• Degree in Nursing (minimum two (2) years course duration) and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia.
• For UAE nationals graduates of UAE or non-UAE universities are exempted from the experience and clinical training requirements for the applied title. (UAE nationals must submit a copy of their birth certificate and the mother's family book).
• Non-UAE national graduates from UAE universities are required to successfully complete six (6) months of clinical training post-graduation in an APS health facility (except for Registered and assistant Nurse titles).
• Must hold a valid License/Registration to practice in their home country and/or country of last employment (where applicable).
• Must hold a minimum of a valid Basic Life Support (BLS) Certification or others according to the scope of practice.
• Post Graduate Qualification in Nursing Management/Advanced Clinical Speciality preferable.

• Minimum of seven (7) years of nursing experience in the Medical Surgical Unit.
• Minimum of three (3) years of Managerial Experience in the Medical Surgical Unit.
• Knowledge of Joint Commission International Accreditation (JCIA).
• Skills in Leadership and Management.
• Ability to speak and write English fluently.

• Ensures incidents/complaints are investigated, completed and per the Hospital's Policies and Procedures.
• Participates in formulating, revising and reviewing policies and procedures.
• Supports Quality, Joint Commission International Accreditation (JCIA), Dubai Health Authority (DHA), and Risk Management policies and programs.
• Participates as a member of assigned hospital committees.
• Directs and develops Quality Improvement (QI) initiatives in assigned areas.
• Ensures QI through ongoing indicator monitoring.
• Recognizes areas for improvement and puts programs in place to resolve these.
• Oversees assigned units' QI activity, reports, and projects.
• Coordinates the provision of safe efficient, and economical nursing care in line with established standards of practice.
• Supports direct care to patients and families.  
• Collaborates with patients, families and healthcare professionals to achieve optimal patient outcomes.
• Conducts rounds in all patient care areas; is abreast of clinical issues, staffing patterns and customer service needs.
• Oversees assigned unit performance.
• Ensures adequate numbers of competent, engaged staff to deliver care, keeping within the budgeted allowances.
• Ensures the delivery of ongoing training and development of staff.
• Motivates others and delegates responsibilities to ensure goals are met.
• Supports and develops leadership talent in others and seeks opportunities to develop future leaders for the American Hospital Dubai by role modelling and mentoring staff.
• Advances and supports the professional nurse in the roles of provider, teacher and patient advocate.
• Functions as a key member of the American Hospital Dubai Management and Nursing Leadership team.
• Participates in management meetings and supports the hospital's long-term goals.
• Provides direction and support to front-line nursing managers.
• Plans, directs and monitors the scheduling and utilization of human resources to meet staffing needs based on patient acuity and Dubai Health Authority (DHA) regulations.
• Develops and supports plans and programs related to nursing education and oversees compliance with mandatory education requirements.
• Creates and supports an environment which fosters teamwork, cooperation, respect and diversity.
• Responds promptly and positively to patients, families, co-workers and all others in a respectful, courteous and confidential manner.
• Ensures a safe working environment through compliance with hospital policy and procedure.
• Demonstrates a high level of organizational problem-solving skills ensuring efficient functioning of hospital systems.
• Assumes responsibility as a hospital administrator when required.
• Assures financial performance in both operational and capital acquisition processes for assigned units in the nursing department in collaboration with the Chief Nursing Officer.
• Uses an analytical approach to ensure balanced initiatives between clinical excellence and financial performance.

• Bachelor's Degree in Nursing (minimum of three (3) years full-time course duration) or
• Degree in Nursing (minimum two (2) years course duration) and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia.
• For UAE nationals graduates of UAE or non-UAE universities are exempted from the experience and clinical training requirements for the applied title. (UAE nationals must submit a copy of their birth certificate and the mother's family book).
• Non-UAE national graduates from UAE universities are required to successfully complete six (6) months of clinical training post-graduation in an APS health facility (except for Registered and assistant Nurse titles).
• Must hold a valid License/Registration to practice in their home country and/or country of last employment (where applicable).
• Must hold a minimum of a valid Basic Life Support (BLS) Certification or others according to the scope of practice.
• Master’s Degree preferred
• Post Graduate qualification in Nursing Management preferred.

PROFESSIONAL EXPERIENCE:

• Minimum of ten (10) years of Clinical experience in the Nursing Department.
• Minimum of five (5) years of Managerial experience in the Nursing Department.
• Knowledge of Joint Commission International Accreditation (JCIA).
• Skills in Leadership and Management.
• Ability to speak and write in English fluently.
• Ability to speak and write in Arabic preferred.
• Private hospital experience preferred.