ML Operations Analyst

Application Deadline: 30 November 2024

Department: Engineering

Employment Type: Full Time

Location: Global Remote

Description

Every year, supply chain disruptions cause estimated losses of $40 billion for trade between the US and Latin America alone. Globally, this number exceeds $1 trillion. At Auba, we are on a mission to eliminate these disruptions by revolutionizing how companies manage their supply chains in North America and around the world. Our technology empowers businesses with unprecedented visibility, efficiency, and control over their logistics operations. In short, we are bringing the future to the world of logistics.
We are backed by great investors focused on scaling disruptive solutions including Village Global, Foundamental, Nazca VC, Bridge Latam, and Nido Ventures, and this is only the beginning. We are committed to expanding further and bringing our product and vision to all companies grappling with supply chain inefficiencies. To achieve this, we are assembling the best team.
At Auba, we place a high value on diverse perspectives and personal experiences at every level of our organization. Our founding team brings a wealth of experience in logistics and software development from their previous roles at companies like Tesla, Walmart, and Blend.

• Diego, our co-CEO, successfully led his previous start-up, Carrot from ideation to acquisition in addition to leading some of Blend’s products from Series C to its IPO, as lead product manager for AI and ML
• Austin, our CTO, holds Bachelor’s and Master’s degrees in computer science from Stanford and spent 4 years as a senior software engineer building Blend.
• Françoise, our co-CEO, brings extensive experience in supply chain, operations, strategy and branding from companies such as Tesla, L´Oréal, LVMH and Walmart
  
  

(get to know them here, here, and here). 
With each new hire, we aim to broaden our perspective. We understand that the ambitious challenges we're tackling will require an exceptional team, and we're dedicated to building one. We believe in hiring great people, giving them autonomy and support to excel, and providing opportunities for internal growth. As an early team member, your ideas will be valued, and your skills will have a profound impact.

Key Responsibilities

As a ML Operations Analyst, you will be responsible for supervising the day to day operations of our customers within Auba’s platform. This means helping measure AI performance, verify that things are working as expected, generate internal data annotations, and run evaluations. This work requires understanding our customers and their data, raising awareness of issues within the app to the engineering team, and managing relationships with a variety of other internal and external parties. This role is perfect for a self driven and independent person who is ready to get their hands dirty with real-world data while also thinking deeply about how to fix the problems at hand.

Responsibilities 

• Pilot Execution: Collaborate with the product and business development team understanding the main expectations of our customer and agree on the expected KPIs. 
• Feature Delivery & Optimization: Monitor product performance and user feedback post-launch, identifying areas for improvement and implementing changes to optimize product features.
• Improve product performance:  Fix and address automatic internal alerts on our system, and help triage the source of the problem to the relevant team or member. 
• Data annotations: Coordinate with internal and external teams to generate annotations to understand the performance of our AI system. Evaluate the quality of annotations to reliably evaluate the system. 
• Risk Management: Identify potential risks in product development and operations and implement mitigation strategies. 
• Cross-Functional Collaboration: Work closely with stakeholders, including engineering, sales, customer success, and marketing, to ensure successful product delivery and alignment with company goals.

Skills, Knowledge and Expertise

• 2-5 years of experience as an Operations Manager or similar roles, preferably in a B2B setup.
• Proficiency in English and Spanish is required. 
• Comfortable collaborating across departments, with excellent communication skills to work effectively with both technical and non-technical teams.
• Strong organizational skills and a keen eye for detail when managing product requirements, timelines, and deliverables.

• Experience using Postman and REST APIs preferred but not required
• High level understanding of  AI or ML technologies.
• Background in supply chain and logistics.
  
  

Benefits

Joining Auba comes with a range of benefits:

• Competitive compensation and equity.
• Unlimited PTO.
• Flexible, remote-first work arrangements.
• Health insurance or equivalent local benefits.
• Stipend for home office equipment.
• Experience working with cutting-edge technologies.
• Opportunities for professional growth.
• Periodic in-person get-togethers to build camaraderie with your teammates.