Merchant Onboarding Executive

Department: Business Development

Employment Type: Full Time

Location: Egypt

Reporting To: Khaled Waleed

Description

About us:

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest-rated, most-reviewed, largest and fastest-growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Key Responsibilities

• Efficiently activate merchants and oversee the backend integration process.
• Evaluate pre and post-website activities, monitor merchant transactions, and ensure Tabby's online visibility aligns with our Brand Guidelines.
• Manage and optimize CRM while keeping track of daily, weekly and monthly KPIs of lead assignments and conversions into live accounts.
• Correct/verify configurations for each merchant prior to taking them live, ensure they are setup with the right accesses and dashboards.
• Own the merchant onboarding process entirely and actively resolve (or facilitate resolution through other teams) any issues that may arise during the onboarding and activation process.
• Adhering to response time and NPS KPIs.
• Investigate integration issues, including backend settings and errors resolution, collaborating with stakeholders to find effective solutions.
• Work closely with the Bizdev team to implement improvements for a seamless merchant onboarding experience, with regards to expanding the portfolio of leads going through the onboarding team.
• Recommend and contribute to process improvements to enhance the efficiency of the merchant onboarding process with multiple departments for either reporting, channel partnerships, CRM-tasks, and BD problem solving.

Skills, Knowledge & Expertise

• Hold a Bachelor's degree in business, sales or related fields, with 0-1 years of experience.
• Possess proficiency in both written and spoken English & Arabic.
• Enjoy analyzing, communicating, and problem-solving, with strong organizational and project management skills.
• Preferably have a background in a tech company or a keen interest in web technology, fintech, and e-commerce.
• Ability to work independently and as a part of a team
• Self-driven, a proactive problem solver, and comfortable multitasking in a dynamic environment.
• Adhere to set OKRs & Targets, demonstrating a process-driven and systematic approach to tasks.
• Great communication skills, both over the phone and via email, with a background in customer/merchant support.
• A business- and solution-oriented mindset with a keen attention to detail, systematic, process driven and able to navigate unclear solutions calmly to support our merchants.
• An interest in web technology, fintech, and e-commerce, with knowledge of the e-commerce system landscape (i.e., Magento, Shopify, API integrations) being a strong plus.

Benefits

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Health Insurance

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).


If this sounds exciting to you, we'd love to hear from you