Center 3 (19075), United States of America, McLean, VirginiaManager, Product Manager - AI Enabled Assistance

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.

In this role, as a Product Manager in the Intelligent Assistance team, you will lead the exploration and delivery of compelling experiences to enable tens of millions of our customers to assist themselves in their financial journeys. You will closely partner with our lines of businesses, other enterprise teams, our Design and Technology teams to prioritize opportunities that delight our customers, deliver value to our businesses and keep Capital One safe and compliant. 

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered. You’ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage. You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs

• Business Focused. You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One. You’ll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically

• Technology Driven. You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics. You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems. You’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind

• Integrated Problem Solving. Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.

• Transformational Leadership. You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments. You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way

Specific responsibilities include, but are not limited to:

• Lead exploration and delivery of AI enabled use cases to enable Capital One’s customers to assist themselves

• Partner with Capital One’s Line of Businesses and the generative AI platform teams to drive improvements to the Eno chatbot experience and future Gen AI based products

• Use AI to rethink the assistance space, and deliver capabilities on CapitalOne.com and the Capital One app to assist customers in their financial journeys

• Be highly collaborative, working closely with product, engineering, data science and design teams across the enterprise to clearly articulate the vision and shape the path such that it drives incremental success along the way

• Define a technical roadmap that is mapped tightly to human-centered design and business-focused KPIs for success - demonstrating incremental wins frequently to gain supporters and momentum

• Adopt a culture of rapid prototyping and experimentation to prove out technical concepts and product hypotheses

• Build Customer Experience in a thoughtful, well-managed way - partnering closely with the Risk team to identify risks and proactively mitigate them through architectural design and governance process

We want you if you are: 

• Interested in building lasting relationships with peers and having fun while building products that delight customers and drive value to the business 

• You enjoy putting yourself in the shoes of customers to identify their pain points and then collaborating with cross-functional teams to solve these customer challenges. Even better if you have experience doing this with data scientists and machine learning engineers

• You are a learner who is able to quickly get up to speed in a highly technical environment

• Passionate about building a well-rounded product management skill set that is human centered, business focused, and technology driven with an emphasis on integrated problem solving and people leadership

• You are experienced working in an Agile environment

• You are a do-er who can also zoom out and think strategically

• You have excellent oral and written communication skills

• You are highly collaborative and have the ability to influence and lead

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 3 years of experience in digital product management or at least 5 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• MBA or Master’s degree

• 5+ years of experience in Agile product management

• 5+ years of experience translating business strategy and analysis into consumer facing digital products

• 5+ year of experience with Machine Learning and Artificial Intelligence technologies

• 3+ years of experience building products for data scientists, machine learning engineers or model risk officers

• 1+  year of experience in AI product management

• 1+ year of experience working at a startup or in a startup environment

• 1+ year of Fintech experience 

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).