Title - Manager II, AI/ML

Location: Bangalore, India 

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform, helping telco operators launch and operate successful digital brands. Today, Circles is partnering with operators in 14 countries across 6 continents with the mission to deliver digital experiences to millions of people through our businesses.

With Circles.Life, our digital lifestyle brand established in Singapore, we empower and delight customers by offering digital experiences that go beyond traditional telco services. Circles.Life  is powered by the same SaaS platform and go-to-market strategies developed by Circles, serving as a market-leading example of digital innovation and the future of telco. Circles.Life has earned numerous accolades over the years, including "Best Use of MarTech" at the CX Asia Excellence Awards and #1 in Singapore's Best Customer Service Award.

Circles is backed by global investors such as Peak XV Partners (formerly Sequoia), Warburg Pincus, EDBI, and Founders Fund – renowned institutions with a track record of backing industry-shaking innovators.

About Role

We are seeking an experienced and highly skilled Manager-II - AI/ML Manager to lead and drive the development and deployment of AI and machine learning solutions that address customer and business challenges. The ideal candidate will have over 8 years of experience in applied AI/ML, with a proven track record of transforming data into actionable insights and scaling AI solutions across an organization. This role will require strong leadership, technical, and project management skills to oversee a team of data scientists, ML engineers, and AI/ML researchers.

What you will do:

• Develop and execute the AI/ML strategy, ensuring alignment with organizational goals and data initiatives.
• Collaborate closely with cross-functional teams, including data engineering, analytics, business intelligence, and R&D.
• Provide technical guidance and mentorship to team members, fostering a culture of innovation and continuous learning.
• Oversee the design and implementation of machine learning models, including model training, validation, testing, and monitoring.
• Drive adoption of advanced ML techniques, such as deep learning, NLP, and computer vision, where applicable.
• Lead end-to-end AI/ML project lifecycle, from initial concept through to deployment and maintenance.
• Ensure timely delivery of high-quality solutions, managing resource allocation, timelines, and risk assessment.
• Establish performance metrics and evaluate model impact on business objectives.
• Serve as a bridge between technical and non-technical stakeholders, translating complex ML concepts into business insights.
• Communicate AI/ML project progress, impact, and value to senior management and executive teams.

Qualifications

• 8+ years of applied AI/ML experience with a strong background in building and deploying machine learning models in production environments. 
  • Bachelor’s or Master’s or Ph.D. in Computer Science, Data Science, Machine Learning, Statistics, or a related field.
• Proven experience managing teams of data scientists, ML engineers, or AI researchers, including hiring, mentoring, and performance management.
• Strong problem-solving and analytical skills, with the ability to think strategically and act tactically.
• Excellent communication skills, capable of articulating technical information to a non-technical audience.
• Leadership qualities that foster team growth, encourage innovation, and align team efforts with business objectives.
• Bachelor’s or Master’s or Ph.D. in Computer Science, Data Science, Machine Learning, Statistics, or a related field.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program. Please do not forward resumes to our jobs alias, Circles.Life employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.