JOB SUMMARY:

Natera is seeking a highly motivated individual to lead a team of Business Analysts specializing in AI and Automation.  The Manager, AI & Automation role is a leadership position aligned to the Commercial Operations and Customer Experience teams within Natera.   This individual will be responsible for identifying areas that would benefit from AI and Automation, prioritizing projects and resources for the team, and developing the AI and Automation improvements.   

KEY RESPONSIBILITIES:

• Leadership & Team Management: Recruit, train, develop, and manage a small, yet high-performing and engaged team. Set objectives, provide direction, and oversee remote employees while fostering a culture of coaching, development, and employee engagement.

• Process Optimization & Automation: Identify workflow gaps and opportunities for automation and AI-driven improvements. Design, develop, and implement automation solutions while maintaining documentation and ensuring process efficiency.

• Stakeholder Collaboration & Innovation: Act as a trusted advisor, working with internal teams to identify automation opportunities. Lead team initiatives, drive innovation, and ensure alignment with business goals.  Make informed decisions with a strong business acumen.  Ability to collaborate across the organization, including with business stakeholders and others working in the AI and automation space is key to success.

• Performance Monitoring & Continuous Improvement: Track key performance indicators (KPIs), analyze department performance, and make data-driven recommendations to optimize operations, customer experience, and service delivery.

• Technical Expertise & Troubleshooting: Serve as a subject matter expert, providing technical support, troubleshooting automation solutions, and mentoring team members on best practices.

• Strategic Decision-Making & Communication: Develop and implement policies, procedures, and AI and automation strategies while fostering stakeholder buy-in and ensuring alignment with company objectives.

QUALIFICATIONS:

• Bachelor’s degree required

• Advanced degree preferred

• Minimum of 2 years in a leadership role

• Minimum of 4 years of business analyst, operations manager, or like role 

• Experience working on or with Engineering teams is a plus

• Experience using AI tools such as ML, LLM or GenAI, RPA tools, or workflow automation platforms, delivering complex AL/ML and analytics workloads

• Understanding of data structures, data modelling and software engineering best practices

• Experience in the healthcare industry (payer, provider, healthcare systems, biotech, etc…) preferred

• A strong grasp of various concepts, tools, features, and functions, coupled with a passion for teaching their applications and benefits across different approaches.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong people management skills and complex project management skills.  Able to lead team across a wide variety of initiatives and applications

• Proven track record of success in defining and achieving goals

• Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills

• Ability to think strategically as well as execute tactically

• Have a strong desire to work in a fast paced environment and must work independently with an internal drive to be successful

• Ability to lead and rally peers

• Strong team player with desire to celebrate all wins across the organization

• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers

• Effective time management skills required with a demonstrated ability to assess and prioritize

• Technologically proficient with a strong enthusiasm for cutting-edge and high-quality digital products.

• Experienced in gathering requirements, stakeholder management, developing use cases and user stories 

#LI-AB1

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page