Would collaborating with international stakeholders to deliver engaging, accessible training content for global learners excite you?

Are you inquisitive, flexible, and keen to explore advanced AI tools such as large language models (LLMs)?

Join
our Product & Technical Learning team (PTL) at Akamai.

The Product & Technical Learning team supports success by creating, sharing, and managing product-focused training materials. It aims to enhance skills and knowledge of Akamai's products and services for partners, employees, and customers.

Be an LMS champion for our business.

As an LMS Administrator I, responsibilities include designing, publishing, and maintaining learning content within the LMS. Collaborate with instructional designers, programme managers, and stakeholders to deploy and support learning programmes. Promote best practices, user-focused design, accessibility, and modern tools like generative AI. Manage communication, resolve queries, and oversee helpdesk tickets to ensure effective programme delivery.

As a Learning Management System Administrator I, you will be responsible for:

• Publishing and maintaining learning materials, curriculums, and sessions in the LMS, aligning with accessibility standards.
• Collaborating with cross-functional stakeholders and instructional designers to facilitate learning events and campaigns.
• Troubleshooting and resolving LMS helpdesk tickets and user issues with a learner-first, globally inclusive perspective.
• Providing training, demonstrations, and guidance to teams and stakeholders on platform functionality and practices.
• Generating and analysing LMS reports and dashboards to support programme evaluation and data-informed decisions.
• Applying prompt engineering or generative AI tools to enhance content creation, support, administration, and automation.
• Exploring platform capabilities and recommending improvements while embracing curiosity about evolving learning technologies.

Do what you love

To be successful in this role you will:

• Have 2-3 years of relevant experience and a High School/Bachelor's degree in Information System or related field.
• Possess knowledge in Information Systems or Instructional Design. Demonstrate experience in multilingual LMS Administration.
• Demonstrate familiarity with Docebo LMS or similar learning platforms. Have exprience in applying knowledge of accessibility guidelines.
• Have knowledge of AI tools, networking protocols like DNS, HTTP/S, and understand Content Delivery Networks.
• Demonstrate expertise in HTML, CSS, APIs, and IAM protocols like SAML, OAuth, OpenID Connect.
• Have experience in crafting and maintaining precise technical documentation for internal and external utilisation.
• Showcase excellent communication abilities, foster trust across cultures, solve technical problems, and collaborate effectively.
• Have experience managing priorities, utilising LLMs, improving systems, advocating innovation, and embracing inclusive, curiosity-driven learning.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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