Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. 

As a LLM & ML Engineer, you will play a pivotal role in transforming Conviva into an AI-native product company. You will design and implement production-ready AI systems that integrate Large Language Model capabilities across our platform, working across the full spectrum of ML and LLM technologies, from model deployment and optimization to advanced AI agent systems. Your work will enable intelligent features that enhance our analytics and customer experience solutions while contributing to the strategic direction of our AI initiatives and building cutting-edge solutions at scale. 

What Success Will Look Like: 

• Design, build, and maintain LLM/ML systems that power AI-driven features across a large-scale data analytics platform.
• Develop and optimize LLM Agents for specific business use cases, focusing on performance, accuracy, and cost efficiency.
• Build scalable technical infrastructure for growing AI systems, including model training, deployment, and monitoring pipelines.
• Apply ML and AI techniques to big-data and observability problems unique to digital experience analytics.
• Collaborate with cross-functional teams to align LLM outputs and behaviors with product requirements.
• Contribute to and promote software engineering best practices across AI initiatives.
• Promote a positive culture within the team, encourage code quality, drive initiatives, and ensure flawless execution. 

Who You Are & What You've Done: 

• Master's or PhD in Computer Science, Mathematics, or a related field with a strong foundation in CS and algorithms.  
• Solid knowledge of Machine Learning fundamentals, probability and statistics, algorithm and data structure. 
• Strong programming skills in Python, JavaScript/TypeScript, or similar languages.
• 1+ years of hands-on experience designing, building, and deploying machine learning models and pipelines with high scalability and performance.
• Experience with LLM agent techniques and AI system integration.
• Proven track record of delivering statistical models and ML algorithms with measurable business impact.
• Passion and enthusiasm for machine learning technologies and building cutting edge solutions. 
• Strong cross-functional collaboration skills with a bias toward proactive problem-solving.

Bonus Points:

• Experience with conversational AI and agent-based systems, MCP or A2A.
• Solid understanding of Natural Language Processing techniques and LLM/ML/Reinforcement Learning methodologies
• Proficiency with ML frameworks such as PyTorch, TensorFlow, and MLOps tools
• Background in model fine-tuning, alignment, and optimization techniques
• Open-source contributions to ML/AI projects
• Experience with big data frameworks (e.g., Spark, Flink, Ray) and distributed systems

*This position will be based in our Foster City, CA office.

The expected salary range for this full-time position is $160,000 - $185,000 + equity + benefits. The actual level and compensation are determined by several factors, such as your qualifications, professional background, and relevant experience. 

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!