About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them.

QA Tester Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Automation Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

QA Tester Responsibilties:

In this role, you will collaborate with the engineering team and responsible for:

· Test new and existing features (units and integration) and report errors and failures

· Work collaboratively with the developing team to correct errors and participate in testing for product releases

· Gathering requirements

· Test automation and test methodology (ex: TDD or BDD)

· Expertise in Test case design and test case execution.

· Good to have- product testing experience.

QA Tester Qualifications:

· 6+ years of experience as a QA Manual + Automation Tester

· Bachelor’s degree in Computer Science or Engineering or college diploma in QA Testing

· Experience using web based testing frameworks (ex: Selenium WebDriver)

· Experience in writing custom QA scripts.

· Experience with testing Chatbots/similar frameworks

· Experience using version control systems (ex: Git or Mercurial) would be considered an asset

· ISTQB- Foundation Level would also be considered an asset

· Ability to work autonomously and in a team

· Keen attention to detail

· Ability to solve complex problems

· Determination and tenacity to commit to the end when solving issues

· Defects triage and follow up on the defects fixes.

· Defect retesting , Regression testing and Sanity testing.

· Worked with the developers and the functional team

· Understanding of Business Logic

QA Tester Core Skills:

· Problem-solving

· Attention to detail

· Teamwork

· Autonomous work

· Continuous learning

Time management

· Concise writing

· Flexibility

· Critical thinking skills

· Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information