About Us KlearNow.AI digitizes and contextualizes unstructured trade documents to create shipment visibility, business intelligence, and advanced analytics for supply chain stakeholders. It provides unparalleled transparency and insights, empowering businesses to operate efficiently. We futurize supply chains with AI&ML-powered collaborative digital platforms created from ingesting required trade documentation without the pain of complex integrations. We achieve our goals by assembling a team of the best talents. As we expand, it's crucial to maintain and strengthen our culture, which places a high value on our people and teams. Our collective growth and triumphs are intrinsically linked to the success and well-being of every team member. OUR VISION To futurize global trade, empowering people and optimizing processes with AI-powered clarity. YOUR MISSION As part of a diverse, high-energy workplace, you will challenge the status quo of supply chain operations with your knack for engaging clients and sharing great stories. KlearNow is operational and a certified Customs Business provider in US, Canada, UK, Spain and Netherlands with plans to grow in many more markets in near future. 

Job OverviewAs an L1 Support Engineer, you will be responsible for handling first-level technical support, troubleshooting customer issues, and escalating complex problems to higher support levels. You will play a key role in ensuring smooth operations and a great user experience for our clients.
Key ResponsibilitiesIncident Management: Monitor and respond to customer queries via email, chat, and ticketing systems.Troubleshooting: Diagnose and resolve basic software, system, and network issues following standard operating procedures.User Support: Assist users with login issues, application navigation, and general usage queries.Escalation Handling: Identify and escalate complex technical issues to L2 support teams when necessary.Documentation: Maintain records of support cases, resolutions, and troubleshooting steps in the knowledge base.Monitoring & Reporting: Track system performance, log recurring issues, and suggest process improvements.Collaboration: Work closely with internal teams like Engineering, Product, and Customer Success to improve user experience.
Skills & QualificationsEducation: Bachelor’s degree in Computer Science, Information Technology, or a related field.Technical Skills:Basic knowledge of Windows/Linux OS, networking, and cloud applications.Experience with SQL queries for basic troubleshooting (preferred).Familiarity with ticketing tools like Jira, confluenceUnderstanding of APIs and system integrations (good to have).
Soft Skills:Excellent problem-solving and analytical skills.Strong communication skills in English (verbal and written).Ability to work in shiftsCustomer-focused mindset with a proactive approach.Join our vibrant and forward-thinking team at KlearNow.ai as we continue to push the boundaries of AI/ML technology. We offer a competitive salary, flexible work arrangements, and ample opportunities for professional growth.
We are committed to diversity, equality and inclusion.
If you are passionate about shaping the future of logistics and supply chain and making a difference, we invite you to apply.