Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

At PwC you can make the widest use of your skills and experience in a modern, creative and challenging work environment with great development prospects. Our aim is to hire people of high calibre, who are looking for challenging careers, and will bring new insights and perspectives, living the high standards and values of PwC: act with integrity, care, make a difference, reimagine the possible and work together. 

 

The Opportunity 

Join our dynamic User Experience team within the Digital Transformation & AI Business Unit, either in Nicosia or Limassol! We are seeking a passionate and tech-savvy individual who is ready to kickstart their careers. As a key member of our team, you'll play an important role in delivering exceptional IT support and enhancing the user experience for our colleagues. This is a fantastic opportunity to grow your skills, work alongside industry experts, and make a real impact in a supportive and forward-thinking environment. 

 

Your Responsibilities 

• Serve as the primary contact for first-level IT support issues, providing timely and effective solutions to enhance user satisfaction. 

• Create and maintain engaging and informative user training materials to help colleagues maximize their use of technology tools.  

• Promote IT security awareness among users and ensure compliance with company policies and regulatory requirements. 

• Assist in selected second-level support tasks and participate in projects to gain deeper technical knowledge and experience. 

• Cultivate and maintain strong relationships with colleagues, treating them as internal clients to better understand their IT support needs and improve service delivery. 

• Leverage advanced technologies such as Generative AI, Robotic Process Automation (RPA), and Virtual/Augmented Reality (VR/AR) to enhance communication, support, and overall user experience. 

• Contribute to continuous improvement initiatives by identifying and implementing process enhancements that increase efficiency and user satisfaction. 

 

What You Bring  

• A University Degree in Computer Science, Computer Engineering, or a related field is required, demonstrating foundational knowledge in IT and technology. 

• Previous work experience in a similar role will be considered an advantage, but not mandatory.   

• A strong enthusiasm for continuous learning and a proactive approach to tackling challenges, staying updated with the latest technological advancements. 

• Excellent interpersonal skills and professional discipline to manage tasks efficiently 

• Strong analytical skills to diagnose problems, identify solutions, and enhance IT support processes. 

• Excellent written and verbal communication skills in Greek and English.  

• Team oriented personality with high levels of collaboration. 

Benefits 

💸A competitive remuneration package with a 13th salary 

🪙Provident Fund 

🏥Medical Insurance 

🏥Life Insurance 

🚀Ongoing development and accelerated career 

🧑‍💻Inclusive culture of innovation and excellence 

🤖Cutting-edge technology, such as ChatPwC, our AI-powered assistant 

🕑 Hybrid working model 

💻FlexMenu (such as FlexDay, FlexWeek, FlexPlace and many more) 

🏃🏽‍♂️Friday afternoon off 

🏝️Reduced work schedule during summer months 

🏡Additional paid time off for significant life events, such as maternity and paternity 

🧘🏼Wellness Initiatives like physio sessions & nutritionist 

🎁Wedding & Child birth/adoption gifts 

🤵Dress for the Occasion 

🅿️Free parking 

Deadline of applications: 20 February 2025. 

All applications will be treated in the strictest confidentiality 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Artificial Intelligence, Business Technology, Cloud Disaster Recovery, Communication, Database Disaster Recovery, Data Warehousing Disaster Recovery, Disaster Recovery, Disaster Recovery Solution Development, Emotional Regulation, Empathy, Enterprise Architecture, Hardware Troubleshooting, Incident Management and Resolution (IMR), Inclusion, Intellectual Curiosity, IT Business Strategy, IT Operations, IT Operations Management, IT Performance Management, IT Project Implementation, IT Project Lifecycle, IT Support {+ 15 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

February 21, 2025