Primer exists to make the world a safer place.  We do this by providing trusted decision-ready AI to the world's most critical organizations.  Our software enables leaders, operators, and analysts to better understand the changing world around us in real time and make informed decisions when the stakes are high.  Primer has offices in San Francisco, Pasadena, CA and Arlington, VA.  For more information, please visit https://primer.ai/

As an IT Operations Specialist, you will be a key member of the IT and Information Security team, managing IT assets and ensuring security across company endpoints. You will support and improve Primer’s asset and application management programs, be responsible for administering enterprise accounts on both Google and Microsoft platforms, and partner with HR to issue and reclaim equipment for onboarding and offboarding personnel. You will also serve as the primary point of contact for all IT and Physical Security needs at Primer’s Arlington (DC) location.

Role Responsibilities - How You Will Make an Impact

• Manage company IT assets and support the asset management program
• Manage and maintain the deployment of software updates and patches to macOS and Windows endpoints using Microsoft Intune
• Administer Primer’s Enterprise Application instances, to include implementing Identity & Access Management as well as security controls implementation
• Assist with initial account creation, application access, and equipment issuance for personnel onboarding and offboarding
• Take ownership of the IT equipment inventory and lifecycle
• Act as the primary point of contact in the Arlington (DC) office for IT-related issues
• Automate routine tasks to maximize team efficiency and ensure compliance with standards
• Work closely with the Security team to ensure the security-suite of tools are operating effectively
• Partner with the GRC lead to ensure alignment with various compliance frameworks
• Provide on-call support as needed
• Ability to be on-site at least two (2) days per week at our Arlington (DC) location

Relevant Skills and Experiences

• Experience with endpoint management software like Intune
• Experience deploying endpoint policies that align with industry-recognized frameworks, like CIS benchmarks
• Experience supporting an Identity & Access Management program with tools such as Active Directory or Okta
• Experience automating workflows and processes via scripts or integrations
• Working knowledge of Google Workspace, Microsoft Entra ID, and native security tools
• Working knowledge of endpoint security tools, technologies, and methods
• Experience tracking issue and problem management with solutions like Jira and Confluence
• Ability to work cross-functionally throughout the organization with little or no supervision
• Strong written and oral communication skills
• Ability to provide remote support for a professional hybrid work environment

Bonus Points

• Experience with physical and/or facility security
• Experience with rolling out remote management solutions
• Experience with environments secured for US government, such as MS GCC High

The annual cash compensation range for this position is US $135,000 to US $150,000. Final compensation will be determined based on experience and skills and may vary from the range listed above.

Primer works closely with the U.S. defense and intelligence establishment. Any offer of employment is conditioned on an applicant or employee being able to meet any applicable government contract requirements. The company may rescind any offer of employment to an applicant or terminate an employee if the applicant or employee is unable to perform the functions of the position in compliance with applicable government contracts or if an applicant or employee makes a false attestation of compliance.

Primer works closely with the U.S. defense and intelligence establishment. Any offer of employment is conditioned on an applicant or employee being able to meet any applicable government contract requirements. The company may rescind any offer of employment to an applicant or terminate an employee if the applicant or employee is unable to perform the functions of the position in compliance with applicable government contracts or if an applicant or employee makes a false attestation of compliance.

What We Offer

We are a series D funded company with investors from Addition, USIT, Lux Capital, Amplify Partners, Addition Capital, Bloomberg Beta, and others.  We are intentional around building a diverse and inclusive team of subject matter experts to better advocate for the needs of our users. 

We care a lot about our work and about the well being of our team. We encourage everyone to work at a sustainable pace and have a flexible vacation policy for team members to utilize, Wellness Days and 100% paid leave for parents of growing families.

We offer competitive compensation and comprehensive benefits. This includes full medical, dental, and vision coverage, fertility benefits through Carrot, mental health coverage on demand with Headspace Care+, Gympass+ Membership via Wellhub, One Medical Membership, 401(k), remote work stipends, and monthly internet allowance.

Primer is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

If you need assistance or accommodation due to a disability, you may contact us at info@primer.com.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.