DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Role Overview:

As an Instructional Designer at DevRev, you’ll create innovative learning content, from interactive eLearning modules to immersive guides. Collaborating with teams, you'll simplify complex concepts and develop personalized learning experiences to engage users and support DevRev’s growth as a thought leader.

Key Responsibilities:

• Design and develop innovative learning materials that go beyond traditional methods, incorporating eLearning modules, interactive videos, dynamic guides, and immersive content. 
• Tailor content to highlight DevRev’s value propositions while helping to establish DevRev as a thought leader through developing content with a focus on grassroots user engagement, leveraging real-world scenarios, gamification, and personalized learning paths to enhance retention and practical application.
• Collaborate with subject matter experts (SMEs), product teams, and stakeholders to gather requirements and create content that simplifies complex concepts.
• Develop certification programmes that will cater to customers, partners and new hires.
• Create course outlines, storyboards, and scripts that align with business objectives and learning outcomes.
• Use instructional design theories, models, and best practices to develop both customer-facing and internal training programs. 
• Analyze usage data and user journeys to identify pain points, creating content that aligns with users' needs and meets them at their level for a more tailored learning experience.
• Utilize the latest technology and content creation tools to ensure quick turnaround times for project deliverables, enabling high-quality content development while consistently meeting deadlines.
• Utilize learning management systems (LMS) and other tools to create and manage training courses.
• Continuously assess and improve learning materials based on feedback and evolving product/tech updates.

Qualifications:

• 3-5 years of experience as an Instructional Designer, preferably in a SaaS or product/tech company.
• Strong understanding of instructional design models and eLearning development tools.
• Experience with content development software (e.g., Articulate) and LMS platforms.
• Ability to work in a fast-paced, agile startup environment with tight deadlines and shifting priorities.
• Excellent written and verbal communication skills, with a knack for simplifying complex topics.
• Strong attention to detail, creativity, and enthusiasm for producing high-quality, user-centered content.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!