DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Position Overview:
As the HR Operations Lead, you will play a pivotal role in advancing our HR systems, processes, and strategies to support our global workforce. You will be responsible for optimizing and managing HR operations, ensuring alignment with our company’s goals and objectives. This position requires a blend of strategic vision, operational excellence, and familiarity with HR technologies to drive efficiency, effectiveness, and employee experience across the organization.

Responsibilities:

• Strategic Leadership: Develop and execute a comprehensive HR operations strategy aligned with business objectives, leveraging technology to drive innovation and enhance organizational performance globally.
• HR Systems Management: Oversee the management of HR systems, including HRIS, ATS, and LMS, ensuring data integrity, compliance, and user adoption across all regions.
• Process Optimization: Identify opportunities to streamline and enhance HR processes, workflows, and procedures to improve efficiency, reduce administrative burdens, and elevate the employee experience.
• Data Analytics and Reporting: Utilize HR analytics and reporting capabilities to provide insights and metrics that support data-driven decision-making, workforce planning, and strategic initiatives.
• Compliance and Risk Management: Ensure HR operations comply with regulatory requirements, data privacy laws, and industry best practices, mitigating risks and maintaining data security and confidentiality.
• Vendor Management: Manage relationships with HR technology vendors and service providers, overseeing contracts and performance to ensure optimal value and support.
• Change Management: Lead change management efforts related to HR technology implementations, upgrades, and process improvements, fostering adoption and maximizing benefits realization across the organization.
• Team Development: Mentor, coach, and develop a high-performing team of HR operations professionals, fostering a culture of collaboration, innovation, and continuous learning.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Information Technology, or a related field.
• Proven experience (10+ years) in HR operations or related roles, preferably in a global environment.
• Deep understanding of HR systems and processes, including HRIS, ATS, LMS, and performance management systems, with proficiency in system management and optimization.
• Strong analytical skills with the ability to leverage data and metrics to drive insights, decision-making, and continuous improvement.
• Demonstrated leadership capabilities with experience leading and developing high-performing teams in a fast-paced, dynamic environment.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to collaborate effectively globally across functions and levels of the organization.
• Strategic mindset with the ability to translate business objectives into actionable HR operations strategies and initiatives.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!