We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further. The Head of Non-Risk AI/ML and Gen AI will lead Ford Credit into the future. This role is part of our overall Transformation.  We are engaging in a digital transformation to deliver a best-in-class end-to-end customer experience, making Ford Credit a loyalty machine. That is why customers choose and stay with Ford Motor Company. This is an exciting technology opportunity for a seasoned leader to create technology-driven transformation that drives strategic value.

This position is a new position reporting to the CTO, who reports to the CEO of Ford Credit.

Strategic Leadership:

• Develop and execute the company's AI strategy, aligning it with overall business goals.
• Oversee the research and partner in the development of AI technologies and applications.
• Collaborate with senior leadership to identify opportunities for AI-driven innovation.
• Establish best practices for AI development, including ethical considerations, model governance, and regulatory compliance.

Research and Development

• Drive AI research initiatives to explore and develop new algorithms, models, and approaches.
• Stay up to date with the latest advancements in AI research and industry trends.
• Lead a team of AI researchers to develop and implement advanced AI models and algorithms.
• Foster a culture of innovation, collaboration, and experimentation within the AI team.
• Recruit, develop, and mentor a high-performing team of AI scientists and specialists.
• Publish research papers, whitepapers, and case studies showcasing the company’s AI innovations.

What you'll do…

• Be a key contributor to the AI roadmap and its execution.
• Create customer facing and business facing experiences that execute models for productivity enhancements, revenue optimization or for customer loyalty.
• Practice research and applied AI to transform customer experiences using traditional ML and GenAI.
• Build your own team and a collaborative culture that delivers customer value.
• Be a part of growing business that values innovation.

You'll have…

• Advanced degree (master’s or PhD) in Artificial Intelligence, Machine Learning, or a related field.
• 10+ years of experience in AI/ML research and development, with a focus on applications in finance, customer experience. and customer servicing.
• Experience with predictive models, NLP systems, recommendation engines and other AI applications
• Deep expertise in machine learning algorithms, deep learning, natural language processing, and other AI techniques.
• Ensure models are robust, scalable, and meet regulatory and compliance standards.
• Analyze large datasets to extract actionable insights and improve decision-making processes.
• Excellent problem-solving, analytical, and quantitative skills.
• Ability to collaborate effectively with cross-functional teams.
• Strong programming skills in languages such as Python and/or R.
• Proven experience with AI frameworks and tools (e.g., TensorFlow, PyTorch, Scikit-learn, etc.).
• Strong communication and leadership skills.

Even better, you may have…

• Experience with cloud computing platforms like AWS, Azure, or Google Cloud.
• Published research in top-tier AI conferences or journals.
• Track record of white papers published in AI/ML.
• Having perspective to build partnerships, drive technology transformation and develop capabilities from the outside/in to support a growth strategy.
• Innovating, anticipating the future, and working toward continuous improvement in the technology teams.
• Taking personal ownership for advancing significant technology change.
• Inspiring others by communicating a compelling digital vision, role modeling Excellence, Focus, and Collaboration as defined by our Ford Operation System Behaviors.
• Communicating a new direction or change with a clear rationale and sense of urgency.
• Creating or taking advantage of multiple opportunities to promote needed change.
• Adapting communication content, approach, or style around change to appeal to different audiences.
• Cultivating relationships and collaborating with peers and colleagues across skill teams. Unlocking potential in teams, building, developing, and fostering talent.
• Interacting with and influencing senior management enterprise-wide.
• Holding leaders accountable for setting direction (SMART goals), leading the work, and solving problems.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:
https://go.ford/LL4Benefits
This position is a salary grade 4.

Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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