At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible? Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!As a Global Service Engineer Intern you will be responsible for supporting the Global Services Team and increasing your knowledge of robotics.
What to Expect
Work with Supply Chain to order parts, pull parts from inventory, and kit parts for shipping
Exposure to HW equipment, Electrical equipment, Robotic equipment, SW Troubleshooting, Observability and visualization Tools, Robotics Visualization Tools, Real world production and robotics operation environment
Assisting support to customers to troubleshoot issues & identifying RCA of issues
Creating documentation for customers and Dexterity personnel
Building training plans for others to learn our robotic systems
Assist with in-house installation and testing projects
Building toolboxes, and other equipment to support internal teams
Desired Skills
A belief that all tasks have value, and no job is too small
Eagerness to learn new technologies and work in a constantly evolving team structure
A “Whatever it takes” attitude
Familiarity with support ticketing systems (Jira)
Experience in writing or editing technical documentation
Technical knowledge or similar skills in 1 or more of the following: Hands-on experience with HW (fixing a bike, fixing a car, working on computers), Automation (PLC, sensors, drives, conveyors), Experience in an industrial environment, warehouse, logistics, is highly desired, SW Program Experience (Python, Linux, Github)
Qualifications
BS/ AAS in an engineering discipline related to robotics (CS/EE/ME etc,) or relevant work experience
Curiosity, tenacity, and perseverance trump degrees in this role
Willingness to work long hours when required to get the job done
Exposure to Linux environments (basic troubleshooting, navigation, and log analysis preferred)
Strong analytical and problem-solving abilities with an aptitude for understanding technical products
Ability to multi-task effectively in a high-pressure, fast-paced environment
Loud work environment with temperature change due to seasons at office, warehouses and clients’/customers’ locations
May involve extended periods of walking or standing and exposure to a dynamic, loud environment including machinery and travel
Requires the ability to sit for prolonged periods while working at a computer
Flexibility to work extended hours, as needed, to complete assigned responsibilities
Availability for occasional extended shifts during both scheduled and unscheduled maintenance activities
Willingness to travel up to an hour to off-site locations when necessary
Equal Opportunity EmployerWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
