This is a remote position.
Deliver on-site installation, configuration, and validation of software and hardware systems to meet customer project requirements
· Provide technical support including electrical and optical setup, system testing, and troubleshooting
· Implement and test system integrations with external equipment or platforms
· Act as a key point of contact for project exceptions and updates, keeping project managers informed
· Ensure customers receive clear operational documentation and training for all installed systems
· Maintain accurate field reports, engineering documentation, and “as-built” updates
· Liaise closely with internal engineering and support teams to drive resolution and quality
· Conduct operator training sessions for customer teams across Europe
· Ensure compliance with site safety standards, relevant regulations (e.g. FDA, ISO9001), and internal quality processes
· Represent the service delivery team professionally and effectively, maintaining strong working relationships with customers and partner organisations
Requirements:
· Must hold a valid USA Passport or have a valid working visa for the US.
· Bachelor’s degree (or equivalent) in Electrical, Computer, Software, or Automation Engineering OR experience supporting electrical and automated systems
· Experience in electronics, ideally involving PC- or PLC-based systems
· Strong troubleshooting ability and technical problem-solving skills
· Comfortable with extensive travel (up to 75–85%), including multi-week trips throughout the USA.
· Knowledge of packaging line equipment in pharma or food industries is a plus
· Experience with AutoCAD, MS Visio, and technical documentation tools
· Fluency in English is essential.
· Excellent communication skills for dealing with both technical and non-technical stakeholders
· Familiarity with .NET architecture, MS SQL databases, ODBC, TCP/IP, or reporting tools (Crystal Reports, SQL Reports) is an advantage
