Our missionAquabyte is on a mission to revolutionize the sustainability and efficiency of aquaculture. It is an audacious, and incredibly rewarding mission. By making fish farming more efficient and viable, we aim to promote healthy (for the fish and environment) production of low carbon protein and mitigate one of the biggest causes of climate change. Aquaculture is the single fastest growing food-production sector in the world, and now is the time to define how technology is used to harvest the sea and preserve it for generations to come. We are a diverse, mission-driven team that is eager to work alongside kindred spirits. If this vision inspires you please get in touch. Our productWe are currently focused on helping salmon farmers better understand their fish population and make environmentally sound decisions. Through custom underwater cameras, computer vision, and machine learning we are able to quantify fish weights, detect the health status, and generate optimal feeding plans in real time. Our product operates at three levels: on-site hardware for image capture, cloud pipelines for data processing, and a user-facing web application. As a result, there are hundreds of moving pieces and no shortage of fascinating challenges across all levels of the stack. Above all, Aquabyte is a customer-driven company. Our product development is dictated by the needs of fish farmers and we prioritize customer delight in everything we do. We are committed to building a global, collaborative team. The roleWe are looking for a Field Operations Associate to join our team in Puerto Varas. The candidate would thrive in an operations support role, with a technical knowledge of the salmon industry and good understanding of networks and systems. The candidate will be handling hardware and operational customer issues and working with customers to resolve these issues. Status of Position and an ability to be able to work 7x7 shift system. 7 consecutive workdays and 7 consecutive rest days. 12 hours per day including meals breaks.
Responsibilities
First responder to hardware and network-related issues, responsible for quick response time and maintaining system uptime.
Aid in remote and on-time troubleshooting of software and hardware issues, including fixing, updating, and maintaining the company's proprietary hardware and software
Perform field visits to solve technical issues and deploy equipment
Monitor and follow up on alarms from the internal alarms system
Provide leadership to identify issues, gather relevant stakeholders, and drive customer problems/incidents to resolution.
Ensure incidents are resolved and communicated to relevant stakeholders
Be available on an on-call basis as necesary for the team and customer support
Work closely with our development and customer support teams to optimize our solutions
Be versatile and assist with project as needed
Qualifications
Technical degree (EE or CS)
Experience in the fish farming industry
Advance in English written and spoken is a strong advantage.
Strong empathy for customers with excellent interpersonal and communication skills
Network experience, familiar with different types of networks and architecture /LAN/WAN/Wireless, etc.)
Comfortable in a command line environment and able to write simple scripts
Demonstrated troubleshooting abilities
Comfortable working in a challenging environments and managing one's own workload
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative, with the ability to inspire others
Driving license class B
Benefits
Competitive salary
Potential travel
Evolve in a fast-paced environment
Be able to shape a business in its early days
Get ideas, feedback, and suggestions from other best-in-their-field colleagues
Aquabyte is a private company headquartered in San Francisco, and is supported by NEA, Costanoa Ventures, and many other respected investors. At Aquabyte, we admire interesting people with a unique background. We strongly encourage you to apply even if you don’t satisfy all the requirements, and we will get back to you as soon as possible!
