At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Job Title: Senior Conversational AI Developer (Kore.ai Platform)

Job Type: Full-time

Job Description:

We are seeking a Senior Conversational AI Developer with extensive experience in designing and implementing chatbot solutions using the Kore.ai platform. The ideal candidate will have a strong background in JavaScript and the ability to write custom logic to enhance chatbot functionalities.

Key Responsibilities:

• Lead the design, development, and deployment of chatbot applications on the Kore.ai platform.
• Write custom JavaScript code for chatbot scripts and integration with backend services.
• Collaborate with stakeholders to gather requirements and ensure chatbots meet business needs.
• Test, debug, and refine chatbots to ensure optimal performance and user experience.
• Keep abreast of the latest conversational AI technologies and trends to incorporate into solutions.
• Provide mentorship and code reviews for junior developers.
• Document development processes and best practices for chatbot design and deployment.
• Analyze user interactions to improve chatbot effectiveness and user engagement.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 5 – 8 years of experience in chatbot development, with a focus on the Kore.ai platform.
• Advanced proficiency in JavaScript, including experience with asynchronous programming, AJAX, and API integrations.
• Knowledge of NLP and ML techniques in the context of conversational AI.
• Experience with other chatbot platforms is a plus.
• Strong problem-solving skills and the ability to work in a dynamic environment.
• Excellent communication skills for effective collaboration with technical and non-technical teams.
• A portfolio demonstrating successful chatbot projects is preferred.

Skills:

• Expertise in the Kore.ai platform and conversational AI principles.
• Proficiency in JavaScript and related web technologies.
• Ability to design and implement complex chatbot solutions.
• Familiarity with NLP and ML applications in chatbots.
• Strong analytical and project management skills.

The Senior Conversational AI Developer will play a crucial role in creating advanced chatbot systems that provide engaging and efficient user interactions. This position requires a blend of technical expertise, creativity, and a passion for delivering innovative conversational experiences.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.