At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY-Consulting - Data and Analytics – Manager - Support Lead - ETL

We are seeking a highly skilled Production Support Specialist to join our dynamic team. The ideal candidate will have extensive experience in production support, bug fixing, root cause analysis (RCA), implementing permanent fixes, and driving continuous improvement (CI) initiatives.
 

The opportunity

We’re looking for Senior with strong technology and data understanding having proven delivery capability and client experience. This is a fantastic opportunity to be part of a leading firm as well as a part of a growing Data and Analytics team.

Your key responsibilities

• Provide 24/7 production support for critical applications and systems.
• Troubleshoot and resolve production issues in a timely manner.
• Conduct thorough root cause analysis (RCA) to identify underlying issues.
• Implement permanent fixes to prevent recurrence of issues.
• Collaborate with development teams to ensure seamless deployment of fixes.
• Drive continuous improvement (CI) initiatives to enhance system performance and reliability.
• Maintain detailed documentation of incidents, RCA, and resolutions.
• Monitor system performance and proactively address potential issues.

Skills and attributes for success

• Proven experience in production support.
• Should be having 8 - 11 year of experience.
• Expertise in bug fixing and troubleshooting.
• Strong knowledge of root cause analysis (RCA) methodologies.
• Ability to implement permanent fixes effectively.
• Experience in driving continuous improvement (CI) initiatives.
• Proficiency in SQL, PL/SQL, and ETL tools.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.

To qualify for the role, you must have

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with monitoring tools and incident management systems.
• Familiarity with ITIL processes and best practices.

Ideally, you’ll also have

• Good exposure to any ETL tools.
• Good to have knowledge about P&C insurance.
• Understanding of Business Intelligence, Data Warehousing and Data Modelling.
• Must have led a team size of at least 4 members.
• Experience in Insurance and Banking domain
• Prior Client facing skills, Self-motivated and collaborative

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.